We have had other reports of this issue.
The workaround for this is to set Word to open with Rosetta.
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Quit EndNote and Word.
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Open Finder and go to the Applications folder.
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Highlight the Microsoft Word app file by clicking on it once. Note: You do not need to launch Word, just highlight it.
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Go to the File menu at the top of your screen and choose Get Info.
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Under General, check the option for Open using Rosetta.
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Open Microsoft Word to confirm the error message does not occur.
We also have this information on our website:
https://support.clarivate.com/Endnote/s/article/EndNote-Apple-M1-chip-compatibility?language=en_US
Please contact Technical Support directly if you continue to have issues.
1-800-336-4474 option 4 then 1