Thanks Leanne!
X9 is well established here, but in July (when most patrons where on holiday) the IT-peoples updated university computers to X9.3.3 without informing about the need for converting libraries also. So I have quite a few X9.3 related cases because of this. Some patrons have problems converting their libraries.
User support is done in Zoom now where the patron can share their desktops and also grant me control of their computer if needed.
I hope that some of the Moderators can share som EN 20 info with us!
Stay safe!
Best wishes
Jan Ove