EndNote 8.1 seriously slow on MacOS 10.13

This problem is NOT solved, as the discussion suggests. EN 8.1, macOS 10.13.3, 5 to 10 minutes for *any* transaction. Please fix.

Experiencing the same problem here too.

I’m running EndNote X8.2 on Mac OS High Sierra 10.13.2.

The problem has, of course, not been resolved. I have tried many “good” tricks with no results (removed PDF’s attachments, cancelled groups and smart groups, updated MacOS to 10.13.2 and then 10.13.3 as well as EndNote to 8.2). Do I have to mention that it did not help anything? Could anyone support this or at least does anyone in Thomson care?

I just returned here after getting a lot of spinning balls in Endnote with each operation (clicking on a reference, marking one as read, etc). Scrolling continues to be impractical, so I have to drag the scrollbar to where I want it. I’ve reported this numerous times, communicated with tech support, sent logs, did various possible fixes, all to no avail.

EndNote 8 is broken. It becomes unusuable slow within minutes of reasonable use. It is NOT an Apple issue, since I don’t see this with anything else on my Mac. In any event, I want to know when Thomson intends to update the app for a possible fix. This is affecting many people, and EndNote has replaced MS Word as my most hated app at this point.

C’mon already-please address this issue.

I think it might relate to background syncing with EndNote Web. I disabled Sync Automatically in the prefs, and so far that has worked, but I need to test for a longer period. Scrolling with a trackpad is still unusable, and that’s a longstanding problem, but I have been able to live with that. The general slowdown, however, is excrutiating. Hoping that disabling sync fixes it; you can still sync manually.

I have just paid a substantial sum of money from the update of endnote and am running the latest versions of endnote and OS 1013 4, or whatever. None of these things make any difference to how slow it is. I have turned off all of the automatic things that they have cleverly added more recently and it is still stuffed and a slow as an old cripple like me.

 This simply isn’t good enough, I can’t see any response from either of them indicating they’re making an effort to solve the problem. Having spent thousands of dollars over the last decade or two on these programs I am not a happy camper and am thinking of just saying stuff you and chucking it all in.

Same here with endnote X8.2, now on OS X 10.13.4.

Unexplainably slow while half of motherboard memory is free and 90% of the CPU is idling. I have arelatively large library (3600 records) but no PDFs at all.

This really should be fixed, it’s ridiculous.

Yup. I’ve been bringing it to the attention of tech support for many months now (I first reported it to tech support directly in November, 2017) and they blamed it on Apple’s PDFKit implementation, which doesn’t seem to really be the root cause (since I created a new user library and could produce the slowdowns even in the absence of PDFs). Good luck. The lack of progress is frustrating.

Endnote giving me same problem, did you find a solution?

This is the last time I am using EndNote, going to move to an open source system after finishing my current project.

Not for me to find a definitive solution as I’m just a user like you. But when it gets unusable I just restart EndNote and it works better again for a short period. Rinse and repeat.

To EndNote tech support: it’s seems to be quiet here and no real official feedback. You might want to take control of this as to my mind, this is kinda embarrassing. And the longer this persists (like I said, it’s been an issue for a long time now), the more users will defect. I’d do it myself if it were practical. C’mon!

Using Endnote 8 on my 5 year old mac and it has been INTOLERABLY slow. Wasn’t sure if it was Endnote or my computer. Restarting endnote helped, but not enough.

The helpdesk at my university’s library recommended I contact this number:

1-800-722-1227

I just spoke with the most helpful person named Steve. Basically, the problem was that my endnote library was being saved in a folder that was being backed up on Google Drive. I can’t give as thorough of an explanation as he did because I don’t fully understand why this is problematic, but he said that most people having issues with Endnote being slow can fix it by just saving their library somewhere else that is not being backed up by a 3rd party server.

This includes anything like Google Drive, Dropbox, iCloud, etc…

I did it and problem SOLVED! Who knew the fix could be so simple.

Hope it helps some of you guys having a similar problem. If not, I’d recommend calling the number above!

Thanks. Will try that. But that is pretty dumb; given how important a library like this one is, why shouldn’t it be backed up in the cloud? Did they give any indication that this bug (and it is a bug) will be addressed? 

Doesn’t seem to be a bug. He said something about how because a library contains so many small files, any time a change is made, all of them have to be re-sync’ed. He also said that saving it to a cloud can lead to corruption/other weird things happening at random times. I am planning to save a copy of my library to Google Drive after making signficant changes.

One other thing he mentioned, but I forgot to have him explain how to set it up, was backing up the library through EndNote Online. I quickly googled and found something (website from RMIT University). Explains (with video) how to set up the online backup. Looks like you can back up unlimited references and 5,000 groups. This website also says not to back up your library to a cloud.

Another thing: If you use a PDF Auto Import Folder, it IS okay for that to be on a cloud, so at least PDFs are safe.

Computers aren’t my thing and I only use Endnote occasionally/have superficial knowledge about it, but the person I spoke to was very helpful. I’d call them if you’re still having trouble. Good luck!

I already back up to endnote web anyway, and I recall from many years ago that a particular cloud service (not Dropbox or any of the ones people today actually use) had issues with my EN library, so in some ways this doesn’t surprise me. But folks work with Outlook databases, etc. that are also constantly updated, and those items are also often backed up to Dropbox etc, so why is EndNote so odd in that way? Also, I never had issues before EN8. So something must have changed in the architecture of EN with the current main release (X8).

Thanks… will also try taking the endnote package out of a Google Drive sync’d folder to see if speeds increase… I wish I had known about this awhile ago as EndNote has been terrifyingly slow for the last year with X8… 

Will try and report back.

Didn’t quite work for me. Still getting spinning beachballs on basically every click. It’s quite infuriating and frankly unusable. 

indeed my EndNote stopped working correctly once I upgraded to macOS High Sierra 10.13.4

there’s an automate message sendind to a page to explain that 32Bit apps are no longer compatible

Endnote slow reactivity to comply with changes announced years in advance is endemic

felix

To be honest, that is not quite correct. 32-bit apps in general still are compatible with macOS but the warning is just to alert folks that at some point in the next major OS release, they will no longer be compatible. Endnote will indeed need to be updated but that is not the issue at present. 

Just attached a 3MB PDF to a record in my Endnote X8 library and it took literally 10 minutes to complete the operation. This obviously isn’t workable …

I’m running Endnote X8.2 on my mac os x 10.13.4. I have not enabled web syncing, my library is stored locally and is not synced anywhere.

Any further suggestions for dealing with this slowdown?

I just attached a single PDF to a record in my endnote X8.2 library and the operation literally took 10 minutes to complete …

Running endnote X8.2 on mac os x 10.13.4.

Any further suggestions for dealing with this problems, as this is clearly unworkable …