05-03-2018 01:43 PM
Using Endnote 8 on my 5 year old mac and it has been INTOLERABLY slow. Wasn't sure if it was Endnote or my computer. Restarting endnote helped, but not enough.
The helpdesk at my university's library recommended I contact this number:
I just spoke with the most helpful person named Steve. Basically, the problem was that my endnote library was being saved in a folder that was being backed up on Google Drive. I can't give as thorough of an explanation as he did because I don't fully understand why this is problematic, but he said that most people having issues with Endnote being slow can fix it by just saving their library somewhere else that is not being backed up by a 3rd party server.
This includes anything like Google Drive, Dropbox, iCloud, etc...
I did it and problem SOLVED! Who knew the fix could be so simple.
Hope it helps some of you guys having a similar problem. If not, I'd recommend calling the number above!
05-03-2018 02:00 PM
Thanks. Will try that. But that is pretty dumb; given how important a library like this one is, why shouldn't it be backed up in the cloud? Did they give any indication that this bug (and it is a bug) will be addressed?
05-03-2018 02:37 PM
Doesn't seem to be a bug. He said something about how because a library contains so many small files, any time a change is made, all of them have to be re-sync'ed. He also said that saving it to a cloud can lead to corruption/other weird things happening at random times. I am planning to save a copy of my library to Google Drive after making signficant changes.
One other thing he mentioned, but I forgot to have him explain how to set it up, was backing up the library through EndNote Online. I quickly googled and found something (website from RMIT University). Explains (with video) how to set up the online backup. Looks like you can back up unlimited references and 5,000 groups. This website also says not to back up your library to a cloud.
Another thing: If you use a PDF Auto Import Folder, it IS okay for that to be on a cloud, so at least PDFs are safe.
Computers aren't my thing and I only use Endnote occasionally/have superficial knowledge about it, but the person I spoke to was very helpful. I'd call them if you're still having trouble. Good luck!
05-03-2018 02:49 PM
I already back up to endnote web anyway, and I recall from many years ago that a particular cloud service (not Dropbox or any of the ones people today actually use) had issues with my EN library, so in some ways this doesn't surprise me. But folks work with Outlook databases, etc. that are also constantly updated, and those items are also often backed up to Dropbox etc, so why is EndNote so odd in that way? Also, I never had issues before EN8. So something must have changed in the architecture of EN with the current main release (X8).
05-04-2018 04:53 PM
Thanks.. will also try taking the endnote package out of a Google Drive sync'd folder to see if speeds increase... I wish I had known about this awhile ago as EndNote has been terrifyingly slow for the last year with X8....
Will try and report back.
05-10-2018 04:46 PM
indeed my EndNote stopped working correctly once I upgraded to macOS High Sierra 10.13.4
there's an automate message sendind to a page to explain that 32Bit apps are no longer compatible
Endnote slow reactivity to comply with changes announced years in advance is endemic
05-10-2018 04:51 PM
To be honest, that is not quite correct. 32-bit apps in general still are compatible with macOS but the warning is just to alert folks that at some point in the next major OS release, they will no longer be compatible. Endnote will indeed need to be updated but that is not the issue at present.
05-14-2018 06:11 PM
I moved my Endnote libraries out of any folder backed up to Dropbox. But the spinning beachballs persist unless and until I restart Endnote. Cloud sync is NOT the issue.
The lack of tech support input here is pretty discouraging.
I need a solution that works, and would appreciate the input of Endnote support here as I'd not gotten any solutions by contacting support directly. They just blame Apple.
05-16-2018 09:22 AM - edited 05-16-2018 09:24 AM
Solution that worked for me: Using OS10.13.3, X8.2 BLD 13302: Moved the styles, filter and connections folders to a subfolder in my applications folder. My filter and connection folders were in a folder that was backed up by dropbox, which would be consistent with some of the comments above. Styles folder was not but moved it to the same subfolder as the other two to keep it tidy. My endnote library is saved directly in my applications folder. Hope this holds up for me! And helps some of you!
PS my applications folder is not backed up to anything but time machine.