tmartin
2
You may want to try the following steps to remove any possible document corruption.
https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-cursor-the-range-cannot-be-deleted-or-other-problems-while-formatting?language=en_US
You can also turn off the Instant Formatting feature to speed up the inserting of citations and later format the document.
https://support.clarivate.com/Endnote/s/article/EndNote-Instant-Formatting-settings-in-Word?language=en_US
If you continue to have issues with Word and EndNote.
Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or
https://endnote.com/contact/