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User
Posts: 10
Registered: ‎07-07-2017
0
Accepted Solution

EndNote Extremely Slow in EN and Word - Please help

Hi there,

 

I've been using EN for 3 years now, and am in the final stages of writing my PhD dissertation. EN has gotten increasingly slow so that in the past 2 weeks it is not functional for use.

 

For example, inserting a new reference in EN causes the spinning colour wheel to appear and it takes about 90 seconds for it to stop and update with the new reference. Likewise, when adding a reference in Word, the entire document text dissapears and again takes about 90 seconds before the document text re-appears with the new reference. This happens when inserting a new reference or when making changes to a reference (for example, adding a page number).

 

I am using EN X8.2 and Mac OS 10.13.6

 

I would really appreciate any help about how to stop or at least minimize these delays so that I can return to writing.

 

Thank you.

Administrator
Posts: 653
Registered: ‎06-04-2008
0

Re: EndNote Extremely Slow in EN and Word - Please help

You may want to try the following steps to remove any possible document corruption.

 

https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-curs...

 

You can also turn off the Instant Formatting feature to speed up the inserting of citations and later format the document.

 

https://support.clarivate.com/Endnote/s/article/EndNote-Instant-Formatting-settings-in-Word?language...

 

 

If you continue to have issues with Word and EndNote.

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://endnote.com/contact/

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
User
Posts: 10
Registered: ‎07-07-2017
0

Re: EndNote Extremely Slow in EN and Word - Please help

Thanks Tony. I'll try these to address the problem in Word. I don't think they'll help with the problem just within EN though, when I am inserting references. Perhaps for that I'll need to contact technical support directly.

Highlighted
User
Posts: 10
Registered: ‎07-07-2017
0

Re: EndNote Extremely Slow in EN and Word - Please help

Hello EN users,

 

I just spent 30 minutes on the phone with EN support to discover that just closing the EN program and then re-opening it was all that was required for it to work relatively quickly again.

 

So, if you are having a similar issue, try closing EN and re-opening. Problem solved.