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New User
Posts: 2
Registered: 2 weeks ago
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EndNote PDF view error

Hello everyone, 

I am wondering if anyone can help me to figure out what is happening with the PDF viewer in the Endnote 20. 

I use EndNote 20.1 which supposed to allow me viewing PDFs on the same screen. However, for some reasons my EndNote does not recognise the attached pdf files and as a result, I am unable to view any PDFs on the same window (I can view them in a pdf reader from the "Summary" tab). In an effort to solve this issue, I have created a new library, however, the error persists and all the references are categorised as "unfiled" even though the files are attached. 

I have attached some screenshots so that you can better understand what is going wrong with me. Please have a look, and any help is greatly appreciated! 

 

Ramiz

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Posts: 8,737
Registered: ‎04-10-2008
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Re: EndNote PDF view error

Unfiled simply means those 53 records haven't been assigned to a group.  Nothing to do with the PDF itself.  As to why it says a PDF isn't attached, unless it isn't recognizing the attachment as a PDF, I have no idea.  

(long time Endnote user)
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Posts: 2
Registered: 2 weeks ago
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Re: EndNote PDF view error

I have the exact same problem. Moreover, EndNote stops responding when I try to attach a PDF to a reference. Did you find the solution? Thank you, Rodrigo

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Re: EndNote PDF view error

[ Edited ]

Solved! You have to to run Endnote as Administrator

  1. Find EndNote.exe (either over the Start menu bar or in a folder, e.g. "C:\Program Files (x86)\EndNote 20").
  2. Right-click Properties.
  3. In the Properties dialogue box, click the Compatibility tab.
  4. Locate the Privilege level option, and check the “Run this program as an administrator” box.

Edited:

After I configured the Endnote executable to be executed as an administrator, the PDF started appearing inside EndNote, as it should. However, when I opened MS Word (version 2010), it gave me a message that  "The requested Operation requires elevation" (the CWYW was not working). Thus, I also configured the Word executable to be executed as an administrator. The CWYW was working again. However, now I cannot drag and drop a PDF file directly into a reference in EndNot, in order to attach it automatically. When I try, the mouse pointer has the "prohibited" symbol, instead of the + sign. However, now I can attach a PDF from within EndNote (using the buttom + Attach file). As mentioned before, trying to attach a pdf to a reference (by drag and drop or from within EndNote) was causing EndNote to stop responding.