Hi all,
I was experiencing significant crashing and sync issues with Endnote X8 today, and I managed to solve the crash and get back to work.
I had noticed that my entire library had been duplicated 5 times. I have 1717 references stored, I opened EndNote to find that I had over 11,000 references today. What joy! Every time I opened the program my overall references would get shorter and shorter until the program ‘quit unexpectedly’.
What DID NOT WORK:
Reinstalling EndNote X8
Updating EndNote X8 to X8.1
Coming to the support forums
What DID work:
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Disabled my Macbook Pro wireless internet connection, preventing EndNote from Syncing.
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Went through ALL of my references and deleting extraneous duplicates, 5 per reference.
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Reenabled my wireless internet connection, allowing EndNote to sync with the online service.
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Once syncing was complete, exiting EndNote and restarting my Mac and the program to ensure the issue had been resolved.
I think I lost a few references, however, I’d rather lose a few references than not be able to use the program.
Best of luck. Hope this helps!