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New User
Posts: 1
Registered: ‎10-11-2019
0

EndNote X9.3.1 cannot find citations which are actually in the library

Hi,

 

i recently upgraded my mac to Catalina and the EndNote was also updated to the newest version (X9.3.1) accordingly, everything seems fine, and i suceesfully converted my existing libriary (created with X8) to be compatible with Endnote X9.3.1, i can easily insert references/citations which are already in the existing library, but for the references i just added via pubmed into the library, it just gave error saying "No matching records were found", anyone knows what's happening here?

 

i can clearly see the newly added citations are actually in the library, for some reason, the EndNote failed talk/connect to the library. i did a couple rebooting of my machine, but nothing really changed.

 

i work with word v16.29.1 on a mac.

 

anyone please help, and i'd greatly appreciate for any suggestions. thank you very much. 

 

Administrator
Posts: 665
Registered: ‎06-04-2008
0

Re: EndNote X9.3.1 cannot find citations which are actually in the library

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.