10-11-2019 04:09 PM
i recently upgraded my mac to Catalina and the EndNote was also updated to the newest version (X9.3.1) accordingly, everything seems fine, and i suceesfully converted my existing libriary (created with X8) to be compatible with Endnote X9.3.1, i can easily insert references/citations which are already in the existing library, but for the references i just added via pubmed into the library, it just gave error saying "No matching records were found", anyone knows what's happening here?
i can clearly see the newly added citations are actually in the library, for some reason, the EndNote failed talk/connect to the library. i did a couple rebooting of my machine, but nothing really changed.
i work with word v16.29.1 on a mac.
anyone please help, and i'd greatly appreciate for any suggestions. thank you very much.
10-14-2019 07:18 PM
Please contact Technical Support directly
1-800-336-4474 option 4 then 1