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New User
Posts: 1
Registered: ‎10-14-2019
1

EndNote X9.3.1 running very slow on macOS Catalina

I've seen similar posts related to this problem with older versions of macOS but not regarding Catalina 10.15...

 

There are fewer than 500 references in my library and EndNote hangs from several seconds to full moinutes on every click. For the price of this software, this is a serious problem.

New User
Posts: 1
Registered: ‎10-28-2019
1

Re: EndNote X9.3.1 running very slow on macOS Catalina

I have the same problem. EndNote X9.3.1 is running very slow on MacOS Catalina 10.15. It takes up to 20 seconds to save a new reference (created manually with an attached PDF file). I have moved my EndNote library, and corresponding PDF files and styles inside the Application folder to prevent these files from synch process to iCloud (backup), but the problem remains. I am in touch with Clarivate support expecting to solve this issue. 

New User
Posts: 3
Registered: ‎10-30-2019
1

Re: EndNote X9.3.1 running very slow on macOS Catalina

[ Edited ]

I would like to confirm that updating Java fixed the spinning wheel for me. Before I had a spinning wheel whenenver I was dragging a reference to another group, now I can drag multiple references and it's as quick as I expect it to be.

 

Java 8 Update 231

Endnote X9.3.1 with about 1500 references

Mac OS 10.12.6

Macbook Air End 2010

 

Credit goes to ScrippsOcean

 

And a note to Clarivate support: the fix was published by the above mentioned user back in May, yet no official update or even a note to update Java? Please improve support!

Contributor
Posts: 47
Registered: ‎06-22-2008
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

[ Edited ]

I have found EndNote X9.3.1 to be astonishingly faster: my library has 54K entries, almost all with PDF attachments and is decades old (started with EndNote 2). I previously switched to Windows because of poor performance on macOS, but now, the macOS version runs circles around the Windows (X9.2) version and is appreciably faster than Bookends on macOS.

 

Could this be a local issue? One thing I do is to keep my (larger) EndNote library(-ies) out of the iCloud-backup folder that can slow things on macOS. EndNoteSync can effectively back up your database. As a precaution, I use rsync (runs in the macOS terminal and there are plenty of YouTube tutorials) to back up my EndNote libraries with ease. You can even create cron (another handy Unix utility) tasks to do this periodically.

 

I could not be happier with the newest macos update.

User
Posts: 5
Registered: ‎10-08-2019
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

I am having the same problem. And updating Java did not solve it.

User
Posts: 6
Registered: ‎01-13-2017
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

I am having the same issues that others have described. EndNote9 is painfully slow to run after updating to Mac iOS Catalina 10.15.1 and EndNote X9.3.1. Any help appreciated! 

New User
Posts: 1
Registered: ‎11-17-2019
2

Re: EndNote X9.3.1 running very slow on macOS Catalina

[ Edited ]

EndNote has been irritatingly slow on all MacOS versions for me since X7 was released. I also have colleagues experiencing this issue. It has been immensely frustrating, especially of late where the application is almost useless. I can only use the application for inserting citations into Word.

 

Critical functions that are unusable for me due to the long time it takes to perform related tasks:

Adding a reference

Updating a reference

Moving from one reference to an other reference using the mouse or cursor keys

Attaching PDF file

Saving PDF file after making annotations

 

I have tried several recommendations here with little improvement:

Updated to EndNote X9 - No change

Reduced library clone to 14 references - No change

Updated to the latest Java - I can now quickly update a reference without waiting or seeing the beach ball/spinning wheel.

Reduced output styles and connections to one each - No change

Moving library from iCloud folders and preventing iCloud syncs for the folder - No change

 

Java 8 Update 231

Endnote 9.3.2 (bld 15235) with about 14 references

Mac OS 10.15.1

Macbook Air Early 2013

System runs latest Final Cut Pro, Illustrator, Photoshop, SPSS, MAXQDA…perfectly.

New User
Posts: 1
Registered: ‎11-19-2019
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

[ Edited ]

Maybe this helps someone

I run EndNote X9.3.2 on macOS Catalina 10.15.1 with both Microsoft Word (16.30) and Apple Pages (8.2.1).

With MS Word I experience the same issues as described below.

With Apple Pages — however — EndNote is extremely fast and reliable.
A conclusion might be: it is more a MS Word—EndNote than a macOS—EndNote problem.

User
Posts: 6
Registered: ‎04-11-2013
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

In my experience, Endnote on MacOS has been slow for the last 3 versions. EN is not slow when interfacing with Word, reference inserts and bibliography updates are as fast as they used to be.

 

The problem lies with the EN software itself. The following is very reproducible: select any article within any list in your library. Hit the down arrow to move to the next article and continue doing that. After about 10 selections, you start to see a very noticeable delay between the keyboard arrow and the list selection. Opening a reference then takes several seconds. It's all downhill from there. In the end, it becomes totally unworkable.

 

This happens with any EN database: large or small, pdfs, no pdfs, Word active, Word not active, it doesn't matter. You can easily reproduce it even on the tiny example datasets they include with the software.

 

I suspect this behavior is probably due to a memory leak that Clarivate is unable or unwilling to fix. 

 

When you contact Support, they always try to pin the blame on the user: is your library on a shared drive/network/cloud? (No, it isn't). Is your database large? (Well, about 4000 records, but it occurs even in small libraries with less than 100 records). Do you have a lot of pdfs in the library? (No, not a single one). At that point, they stop responding and drop your case.

 

Apart from the fact that EN still looks the same (and does the same) as they version I started to work with in 2008, they always force you through (paying) upgrades whenever MacOS makes a meaningful version upgrade. So you pay and get nothing new in return.

 

Maddening! So frustrated with this! Unfortunately there are few alternatives out there...

 

New User
Posts: 3
Registered: ‎12-01-2019
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

I've been having the same issue on 9.3.2 on Catalina. Frustratingly slow.

 

However, for what it's worth, I just disabled EndNote online sync (under preferences), restarted EndNote, and things are moving much much faster.  Hoping it stays this way!