Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
Reply
Regular
Posts: 11
Registered: ‎09-29-2016
0

EndNote X9 extremely slow on MacOS 10.13

Hi,

 

EndNote X9 is practically unusable with MacOs 10.13 on MacBook Pro. I've bought a new version of EndNote hoping to solve the same problem with EndNote 8.1 as well as 8.2. What I can tell, is worse than it was. EN freezes on the Mac every few seconds as I try to add, find, select, sort, and remove references. It is just maddeningly slow. The only solution I found is to close the program and open it again. However, it works only a few minutes! Should I mention that I don't use any groups or smart groups? I removed them from the previous ver. I received another lesson from Clarivate Analytics.

Stupid me!

 

With the best regards.

Administrator
Posts: 653
Registered: ‎06-04-2008
1

Re: EndNote X9 extremely slow on MacOS 10.13

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Frequent Contributor
Posts: 75
Registered: ‎08-04-2011
0

Re: EndNote X9 extremely slow on MacOS 10.13

This has been a longstanding problem-you ain't alone! Yet nothing has been done since it started with X8 and clearly persists in X9. I just gave up and switched to Bookends. Fast, stable, with even more features than Endnote and way cheaper. There are many alternatives out there and I'm just bummed I had persisted with the slowness nonsense in X8 for two years. No reason to do that, especially when the developers have no clue how to fix it, just blame Apple and still haven't made this a 64-bit app. So you might want to consider switching to Bookends, Zotaro, Mendeley, etc. Tons of options out there. 

Regular
Posts: 11
Registered: ‎09-29-2016
0

Re: EndNote X9 extremely slow on MacOS 10.13

Thank you for the advice. I consider it. So far I can see that X9 still keeps crashing on MacOS High Sierra 10.13.6. What will happen on Mojave 10.14, we'll see. The major feature of X9 is a new icon. Ludicrous! Clarivate Analytics sells the new version of EndNote but they don't improve/fix anything, especially for Mac OS users. Basically, EndNote with its version by version became an expensive subscription service with lousy performance. The upgrade is a waste of money! Still waiting for an answer from Technical Support.

Frequent Contributor
Posts: 75
Registered: ‎08-04-2011
0

Re: EndNote X9 extremely slow on MacOS 10.13

Best of luck to you. 


@psobotka wrote:

Thank you for the advice. I consider it. So far I can see that X9 still keeps crashing on MacOS High Sierra 10.13.6. What will happen on Mojave 10.14, we'll see. The major feature of X9 is a new icon. Ludicrous! Clarivate Analytics sells the new version of EndNote but they don't improve/fix anything, especially for Mac OS users. Basically, EndNote with its version by version became an expensive subscription service with lousy performance. The upgrade is a waste of money! Still waiting for an answer from Technical Support.


 

Regular
Posts: 11
Registered: ‎09-29-2016
0

Re: EndNote X9 extremely slow on MacOS 10.13

The answer of Technical Support is very interesting: EndNote and iCloud does not like each other. Helpful could be turning off iCloud synchronization in the location where EndNote library is. Surprisingly revealing and truly helpful.

Best regards!

Frequent Contributor
Posts: 75
Registered: ‎08-04-2011
0

Re: EndNote X9 extremely slow on MacOS 10.13

I took that advice and pulled it from my Dropbox-synced folder. It made zero difference. None at all. But again, best of luck to you. I have never found any advice from their tech support to be useful. YMMV.
New User
Posts: 1
Registered: ‎10-28-2018
0

Re: EndNote X9 extremely slow on MacOS 10.13

I have to +1 on this. It is still slow on macOS Mojave.

 

I don't know if this is related to 32/64 bit. Hoping for a long-awaited 64 bit version...

Contributor
Posts: 31
Registered: ‎11-05-2012
0

Re: EndNote X9 extremely slow on MacOS 10.13

[ Edited ]

Endnote is not only slow on High Sierra, it is slow on any platform including Mojave. If you are in the beginning of an article do not hesitate to switch to bookends (especially if you are on MacOS). But if, like me, you are in the middle of your thesis and have no other options than continue to use endnote (which socks) then pray that the developers start all over again with a new version because it has become an Gaz factory which has inherited from all other previous versions bugs and slowness. 

 

Flav

Regular
Posts: 11
Registered: ‎08-24-2011
0

Re: EndNote X9 extremely slow on MacOS 10.13

I can confirm that EndNote X9 is still painfully slow on macOS 10.14.1. I filed a bug report. Perhaps it will help if more people do this:

 

https://support.clarivate.com/Endnote/s/Product-or-technical-question?language=en_US

 

They need to get this under control quickly.