The issue could be related to document corruption. Please try the following steps:
In Windows:
Make a backup of your document.
In Word 2010/2013/2016 with Endnote X4 or later, go to the EndNote tab and choose the “Convert Citations and Bibliography > Convert to Unformatted Citations” command.
In Word 2007 with Endnote X1 or later, go to the EndNote tab and choose the “Convert Citations and Bibliography > Convert to Unformatted Citations” command.
In Word 2007 with Endnote X or earlier, go to the Add-Ins tab and choose the “EndNote > Unformat Citations” command.
In Word 2000/2002(XP)/2003 go to the Tools Menu and select “EndNote > Unformat Citations” command.
This will remove the reference list and revert the citations to a temporary format.
Press [Ctrl]+A on the keyboard to highlight everything.
Press [Ctrl]+6 (above the “T” and “Y” key) to remove any additional hidden field codes.
Press [Ctrl]+C to copy the highlighted text.
Open a new document and press [Ctrl]+V to paste.
Note: If you have citations in footnotes, you will need to click in the footnotes section and repeat steps 3- 6.
You should now be able to format this cleaned up version of the document without running into problems.
On a Mac:
Make a backup of your document.
Word 2008/2011: Choose the “Tools > EndNote > Unformat Citations” or “Convert to Unformatted Citations” command, which will remove the reference list and revert the citations.
Word 2016: Go to the EndNote tab and select the “Tools > Convert to Unformatted Citations” command.
This will remove the reference list and revert the citations to a temporary format.
Press [Command]+A on the keyboard to highlight everything. Note: The [Command] key may be identified as the [Apple] key on some keyboards.
Press [Command]+6 (above the “T” and “Y” key) to remove any additional hidden field codes.
Press [Command]+C to copy the highlighted text.
Open a new document and press [Apple]+V to paste.
Note: If you have citations in footnotes, you will need to click in the footnotes section and repeat steps 3- 6.
You should now be able to format this cleaned up version of the document without running into problems.
You can find these steps in our Knowledge Base online:
If the steps above do not resolve the issue then please contact Technical Support:
1-800-336-4474 option 4 then 1
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