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New User
Posts: 2
Registered: ‎08-01-2019
0

EndNote crashing Word

I have been having an issue for a while now where every time I try to insert a citation into Word, the program crashes. I tried copying and pasting into a new document and that worked for a little while, but now it's happening again. I don't want to keep moving my work to a new document every time I want to add a citation. I have restarted the computer, the programs, tried inserting the citation directly from EndNote... nothing is working. I've resorted to citing by hand, but it's slowing down my work.

Administrator
Posts: 653
Registered: ‎06-04-2008
0

Re: EndNote crashing Word

The issue could be related to document corruption. Please try the following steps:

 

 

In Windows:

 

Make a backup of your document.
In Word 2010/2013/2016 with Endnote X4 or later, go to the EndNote tab and choose the "Convert Citations and Bibliography > Convert to Unformatted Citations" command.
In Word 2007 with Endnote X1 or later, go to the EndNote tab and choose the "Convert Citations and Bibliography > Convert to Unformatted Citations" command.
In Word 2007 with Endnote X or earlier, go to the Add-Ins tab and choose the "EndNote > Unformat Citations" command.
In Word 2000/2002(XP)/2003 go to the Tools Menu and select "EndNote > Unformat Citations" command.
This will remove the reference list and revert the citations to a temporary format.
Press [Ctrl]+A on the keyboard to highlight everything.
Press [Ctrl]+6 (above the "T" and "Y" key) to remove any additional hidden field codes.
Press [Ctrl]+C to copy the highlighted text.
Open a new document and press [Ctrl]+V to paste.

Note: If you have citations in footnotes, you will need to click in the footnotes section and repeat steps 3- 6.

You should now be able to format this cleaned up version of the document without running into problems.

 

On a Mac:

Make a backup of your document.
Word 2008/2011: Choose the "Tools > EndNote > Unformat Citations" or "Convert to Unformatted Citations" command, which will remove the reference list and revert the citations.
Word 2016: Go to the EndNote tab and select the "Tools > Convert to Unformatted Citations" command.
This will remove the reference list and revert the citations to a temporary format.
Press [Command]+A on the keyboard to highlight everything. Note: The [Command] key may be identified as the [Apple] key on some keyboards.
Press [Command]+6 (above the "T" and "Y" key) to remove any additional hidden field codes.
Press [Command]+C to copy the highlighted text.
Open a new document and press [Apple]+V to paste.

Note: If you have citations in footnotes, you will need to click in the footnotes section and repeat steps 3- 6.

You should now be able to format this cleaned up version of the document without running into problems.

 

You can find these steps in our Knowledge Base online:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-curs...

 

If the steps above do not resolve the issue then please contact Technical Support:

 

1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.