01-21-2021 06:07 PM
EndNote 20 has crashed multiple times while I'm reading a PDF in the EndNote PDF viewer. I'm not running any other applications except for outlook. It just closes and restarts while I'm in the middle of reading something.
01-22-2021 09:41 AM
Please contact Technical Support directly for help with this issue
1-800-336-4474 option 4 then 1
02-01-2021 02:16 PM
please give us following infos:
- Are you using Mac or windows 10 Pro PC and what a kind of architecture e.g. 32 Bit or 64 Bit.
- Are you your own admin?
- What a kind of Office are you using e.g. Open Office, Libre Office or Word 2010 to Office 365?
There are many kinds of pdf files.
-Can you send us the crashed file as attachment?
- Have you collected your pdf files in a folder prior to click pdf importing in Preferences?
Thank you in advance.
02-02-2021 06:27 PM
please note follows:
when the pdf file was scanned prior import or it does not have a DOI assigned, you can see that the pdf file will not be successfully imported.
02-24-2021 12:33 PM
Thank you - I will call today as this has been continuing to happen, regardless of which PDF I'm reading and taking notes on (within the software). Today it crashed before I saved any of my notes.