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New User
Posts: 8
Registered: ‎01-12-2021
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EndNote crashing while reading PDF

EndNote 20 has crashed multiple times while I'm reading a PDF in the EndNote PDF viewer. I'm not running any other applications except for outlook. It just closes and restarts while I'm in the middle of reading something. 

Administrator
Posts: 846
Registered: ‎06-04-2008
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Re: EndNote crashing while reading PDF

Please contact Technical Support directly for help with this issue


1-800-336-4474 option 4 then 1

or
https://endnote.com/contact/

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Frequent Contributor
Posts: 77
Registered: ‎12-29-2010
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Re: EndNote crashing while reading PDF

Dear Maria-HG,

please give us following infos:

- Are you using Mac or windows  10 Pro PC and what a kind of architecture e.g. 32 Bit or 64 Bit.

- Are you your own admin?

- What a kind of Office are you using e.g. Open Office, Libre Office or Word 2010 to Office 365?

There are many kinds of pdf files.

-Can you send us the crashed file as attachment?

- Have you collected your pdf files in a folder prior to click pdf importing in Preferences?

 

Thank you in advance.

Frequent Contributor
Posts: 77
Registered: ‎12-29-2010
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Re: EndNote crashing while reading PDF

please note  follows:

when the pdf file was scanned prior import or it does not have a DOI assigned, you can see that the pdf file will not be successfully imported. 

 

TRENSOFTY

New User
Posts: 8
Registered: ‎01-12-2021
0 Kudos

Re: EndNote crashing while reading PDF

Thank you - I will call today as this has been continuing to happen, regardless of which PDF I'm reading and taking notes on (within the software). Today it crashed before I saved any of my notes.