Honestly Jason,
I know it’s your job, etc, etc. But don’t treat us like fools, stop your carefully selected words pre-approved by your Public Relations director and tell us the truth. You know that Thomson Reuters and the EndNote team are a bunch of lazy geezers who didn’t want to review the new Word version during the many, many months that has been out. And you didn’t do it not because you couldn’t do it (TR has the resources and the human power to accomplish great things) but because for TR EndNote users are second or third class citizens.
You don’t care for the service you provide to us but the money you bill us. So at least have the decency to be honest with honest with us: Thomson Reuters and its EndNote division do not care.
Honesty is always the best policy, Jason.
Tell that to your Public Relations manager that, Jason. And Jason, we all know that you really don’t care about what we say or how angry we are at your incompetence, for we are only a bunch of crazies ranting in a secluded forum in one obscure Internet site. So long as we don’t take to Twitter and a reporter from the NYT pics up our story on the disregard that the all-powerful TR has for its clients you won’t really care. So rest assure, Jason, that we will keep paying and you will get yet another pat on the shoulder from the Public Relations manager and maybe a bonus too fro handling so well this issue.
In the meantime Mendeley is, by far, the best option for a useful, constantly updated reference manager.