05-30-2018 11:27 AM - edited 05-31-2018 01:19 PM
And someone replied to your post? (tried to fix)
05-30-2018 08:28 PM
I got a reply!
Unfortunately, all provided steps did not resolve my problem! It is time to contact IT support and hopefully the issue will be fixed.
BTW: your link is not working any more!
(A 7-year EndNote user, but new to this community!)