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Visitor
Posts: 2
Registered: a month ago
0

EndNote not running on Mac

Hello

 

I have trouble running EndNote on my Mac (MacBook Pro, 2018, OS X 10.14.5). 

 

The icon just bounces in the dock and the app never launches, just goes into "Application not responding" mode. I tried a solution previously described in the forum, which involved deleting a Library/Preferences file as well as running FirstAid on the hard drive, but no luck. The same with just rebooting and also deleting the app and re-installing. 

 

Any help would be appreciated.

 

Thanks

Tore

Administrator
Posts: 595
Registered: ‎06-04-2008
0

Re: EndNote not running on Mac

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Visitor
Posts: 2
Registered: a month ago
0

Re: EndNote not running on Mac

Thank you for the reply. 

 

After un-installing/re-installing a couple of times, it did launch but only when I skipped the update to the latest version (9.1.1 if memory serves). Maybe a compatibility issue with the newly released Mac OS 10.14.5?

Administrator
Posts: 595
Registered: ‎06-04-2008
0

Re: EndNote not running on Mac

Thank you for the follow up information.

 

We will be keeping an eye out for more reports of any issues with 10.14.5

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Frequent Contributor
Posts: 75
Registered: ‎08-04-2011
0

Re: EndNote not running on Mac

Doubt it. I had no issues with opening ENX8 on macOS 10.14.x including the beta of 10.14.6. Might have something to do with permissions/Gatekeeper. That would be what I would check first, not a software incompatibility. The changes in 10.14.5 and higher are minimal and should not affect compatibility with apps in general. Good luck.