Same!!! I just “upgraded”, or in this case “downgraded”, to EndNote 20. Without the PDF view window my productivity goes down and my frustration has skyrocketed.
If I had known how crappy EndNote 20 was, primarily because it lacks this PDF viewing feature that characterized previous versions, I’d not have purchased it. As such, I am seeking a refund and will see if I can purchase EndNote 9.
If I can’t purchase EndNote 9, I’ll definitely see what competing products have to offer–goodness knows there are many viable options.
I am disappointed. I’ve been a heavy EndNote user for a decade, and have over 22,000 references (and PDFs) in my library; I have been that annoying ambassador colleague who recruits everyone else to EndNote. But wow, EndNote 20 really missed the mark. I’m out!