Endnote 7.5 reinstallation - / product key lost /

Same situation here; new laptop, cannot find product key. Any help would be great.

Cheers,
Ben.

Greeting Ben,

I’ve sent you a direct email message through our case management system - feel free to respond to this thread if you don’t see the mentioned message for any reason.

Hello,

It looks like I have fallen into the same situation.  I bought a prior version of endnote as well and am trying to upgrade to Endnote 8.  Are you able to find my old serial number.

Not sure if me replying to this will supply my email account so I will just give it to you: leepace@gmail.com.

Thanks!

James Pace

Greeting James,

I’ve sent you a direct email message through our case management system - feel free to respond to this thread if you don’t see the mentioned message for any reason.

I am having the same issue. Attempting to reinstall. However I did link it to my online account. Can you help me out?

In your case the product is tied to the University of Zurich so you would need to go back to the University to get the installer in order to install EndNote on your machine.

 

Hi Tony,

I’m affiliated with the University of Zurich but purchased the product with a single-user license not through some sort of volume or education-license. The single-student licesing is handled through a 3rd-party website, but they do not support endnote anymore.

How would I procceed from here?

Thank you for your assistance

In this case I will contact you directly with a download link.

I have endnote X8, and i cant find my product key. Can you help me with this?

Hi i have switched from an older computer to a new one with Endnote X8. But i cant find my product key. Can you help me with this? My email address is wangyich@Umich.edu

Greetings wangyich,

I do apologize your installation difficulties, but I’m unable to find details about your license within any of the systems that Technical Support has access to.  To confirm, do you still have access to the older computer where you had already installed EndNote X8?

Hi I’ve also lost my product key - I want to delete endnote off my windows PC and reinstall it on my new Mac.  Can you please contact me with details of my product key so I can reinstall?

Dear the Endnote Staff, 

I bought EndNote 7x over a year ago for my laptop. Recently that laptop underwent water damage and will not turn on. I bought a new laptop and went to reinstall Endnote and could not find the product could in my emails. Also, I went to the on line version and discovered that the articles I added over the last couples of months were not on my online version. Could you resend my endnote product code and direct me how to find my old references?

Sincerely,

Matt Pechacek 

Hello Matt Pechacek,

This article contains instructions on finding your Product Key and Serial Number information or reaching out to our Customer Service team:

http://endnote.com/kb/82199

Dear EndNote Staff, 

I bought Endnote 7X last year and the laptop that I installed it on became water damaged. I bought a new laptop and went to reinstall Endnote, but could not find the product key. Also, my online version of Endnote does not have the last few months of references I added to the desktop version. So could you resend me the product key and is there any way I can find those articles I added to the endnote desk version? 

Sincerely, 

Matt Pechacek

Hey there, 

I switched to a new mac and have Endnote X7.7 still installed on my old one. Is there any chance of getting moving the product key to my new mac? How does it work? Ou and i forgot: I can’t find the product key.

Best regards, S

Greetings h_s,

I’ve just created a new support case to privately obtain your EndNote X7 serial number, which will help me look up your product key.  You should have already received an email related to the case that I’ve created, but feel free to reply to this forum post if you do not see the mentioned message in your inbox.

Hi Jimmy,

I’m having the same problem with EndnoteX6, installing on a new mac but don’t think I have the original CD anywhere anymore…

Help appreciated!

You can download the software from

https://support.clarivate.com/Endnote/s/article/ka1390000008bfCAAQ/EndNote-Installer-download

hello,

I have just bought a new laptop and I wished to instal endnote x7, however I am unable to find my cd case with the security key. I still have the software installed in my old laptop and I have synched my desktop account to my online account. Is it possible to retrieve my product key so I can instal the desktop app in my new laptop?

many thanks,

 m