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New User
Posts: 1
Registered: ‎01-12-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hello,

 

I have the same problem, please help.

 

Regards,

 

Sultan

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Administrator
Posts: 688
Registered: ‎06-26-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hello Sultan,

 

If you have your own personal license of EndNote, please see this article:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Locate-your-serial-number-or-product-key

 

If you have a site license provided by an institution, please contact that institution for assistance with the installation.

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
New User
Posts: 1
Registered: ‎03-06-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hi, I have the same situation: inctalled Endnote on old laptop, need to re-install on new. Licence key is lost

Please help

Moderator
Posts: 312
Registered: ‎03-27-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

[ Edited ]

Greetings tismirno,

 

I've created a Technical Support case for you, so that we can work privately to locate your license information.  Please let me know if you don't receive the direct email reply associated with this case.

 

Best Regards,
Jimmy M.
Customer Care - Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
clarivate.com
New User
Posts: 3
Registered: ‎03-14-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hello, I have the same issue, I have a new PC and can´t find my registration information.

 

Thanks!

 

Natalie

New User
Posts: 3
Registered: ‎03-14-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hello, I have the same issue, I have a new PC and can´t find my registration information.

 

Thanks!

 

Natalie

Moderator
Posts: 432
Registered: ‎06-04-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hello Natalie,

 

Your previous install was from a Site License from Drexel University so in order to reinstall this license you would need to get the installer directly from Drexel University.

 

 

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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New User
Posts: 3
Registered: ‎03-14-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

OK, thanks!

 

Natalie

Visitor
Posts: 4
Registered: ‎07-28-2017
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hello, I have a similar situation. Got an Endnote X8 Multiplataform in November. My computer just repaired itself, and reinstalled all programs. Endnote was deleted. Downloaded it again, but I do not have the product key. Can you e-mail it to me? Thanks.

New User
Posts: 1
Registered: ‎03-14-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

We want to change the harddrive in a Macbook. The Macbook with EndNote6 was a gift from the University some years ago, so we don`t have the product key. Only the number that is shown when I go to „about“ and the name of the University. Is there a chance to get the endnote running again after install it new? Is it a option to use migration and there is no key needed?

 

Thanks a lot,

Christian