03-17-2018 10:19 AM
Also lost my key and I don't have access to my school email address anymore.
If possible, I could PM you my old school address and name and product number. Thank you.
03-19-2018 12:46 AM
I am trying to reinstall after fixing my PC and I don't have the product number. Can you email me and start the recovery process as well?
03-19-2018 10:19 AM
I will create a technical support case and send you the information about your install that way.
04-14-2018 05:41 PM
Hi there -- I'm also in the same situation. Bought a new mac (my old one is basically dead) and can't find my product key. Can you please assist? Thanks!
04-15-2018 07:52 PM
Hi there,
Me too in the same situation. I bought Endnote X7. Please help.
Many thanks!
04-19-2018 11:51 AM
Cassandra,
You will need to contact our Customer Support team to have them help you locate your purchase.
I was unable to find a record in Technical Support but they have access to additional resources.
You can contact them:
800-336-4474 (at the prompt press 3)
or via the form at
https://support.clarivate.com/Endnote/s/serialnumberrequest
04-19-2018 11:53 AM
You will need to contact our Customer Support team to have them help you locate your purchase.
I was unable to find a record in Technical Support but they have access to additional resources.
You can contact them:
800-336-4474 (at the prompt press 3)
or via the form at
https://support.clarivate.com/Endnote/s/serialnumberrequest
05-02-2018 11:51 AM
I have the same problem. I bought Endnote X7 last year and now I want to install it in another computer. The problem is that I don´t find the product key. Could you help with this trouble? Thank you so much in advance.
05-02-2018 02:44 PM
I will create a technical support case and send you the information about your install that way.
05-15-2018 06:03 AM
Hi I'm having the same problem,
I have a Thomson Reuters Site License Agreement.
My contact email is andy.pell@merckgroup.com
Are you able to provide our Product Key?
Many Thanks,
Andy Pell