EndNote General

[bbkey]

Also lost my key and I don't have access to my school email address anymore.

If possible, I could PM you my old school address and name and product number. Thank you.

[cdmounty]

I am trying to reinstall after fixing my PC and I don't have the product number. Can you email me and start the recovery process as well?

[TMartin]

I will create a technical support case and send you the information about your install that way.

[ccallmann]

Hi there -- I'm also in the same situation. Bought a new mac (my old one is basically dead) and can't find my product key. Can you please assist? Thanks!

[Hourglass]

Hi there,

Me too in the same situation. I bought Endnote X7. Please help.

Many thanks!

[TMartin]

Cassandra,

You will need to contact our Customer Support team to have them help you locate your purchase.

I was unable to find a record in Technical Support but they have access to additional resources.

You can contact them:

800-336-4474 (at the prompt press 3)

or via the form at

https://support.clarivate.com/Endnote/s/serialnumberrequest

[TMartin]

You will need to contact our Customer Support team to have them help you locate your purchase.

I was unable to find a record in Technical Support but they have access to additional resources.

You can contact them:

800-336-4474 (at the prompt press 3)

or via the form at

https://support.clarivate.com/Endnote/s/serialnumberrequest

[mmcdreams]

I have the same problem. I bought Endnote X7 last year and now I want to install it in another computer. The problem is that I don´t find the product key. Could you help with this trouble? Thank you so much in advance.

[TMartin]

I will create a technical support case and send you the information about your install that way.

[AndyPell]

Hi I'm having the same problem,

I have a Thomson Reuters Site License Agreement.

My contact email is andy.pell@merckgroup.com

Are you able to provide our Product Key?

Many Thanks,

Andy Pell