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New User
Posts: 2
Registered: ‎03-17-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

Also lost my key and I don't have access to my school email address anymore.

 

If possible, I could PM you my old school address and name and product number. Thank you.

New User
Posts: 1
Registered: ‎03-19-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

I am trying to reinstall after fixing my PC and I don't have the product number. Can you email me and start the recovery process as well?

Administrator
Posts: 618
Registered: ‎06-04-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

I will create a technical support case and send you the information about your install that way.

 

 

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
New User
Posts: 1
Registered: ‎04-14-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hi there -- I'm also in the same situation. Bought a new mac (my old one is basically dead) and can't find my product key. Can you please assist? Thanks!

New User
Posts: 1
Registered: ‎04-15-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hi there,

 

Me too in the same situation. I bought Endnote X7. Please help.

 

Many thanks!

Administrator
Posts: 618
Registered: ‎06-04-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

Cassandra,

 

You will need to contact our Customer Support team to have them help you locate your purchase.

 

I was unable to find a record in Technical Support but they have access to additional resources.

 

You can contact them:

 

800-336-4474 (at the prompt press 3)

 

or via the form at

 

https://support.clarivate.com/Endnote/s/serialnumberrequest

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Highlighted
Administrator
Posts: 618
Registered: ‎06-04-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

You will need to contact our Customer Support team to have them help you locate your purchase.

 

I was unable to find a record in Technical Support but they have access to additional resources.

 

You can contact them:

 

800-336-4474 (at the prompt press 3)

 

or via the form at

 

https://support.clarivate.com/Endnote/s/serialnumberrequest

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
New User
Posts: 1
Registered: ‎05-02-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

I have the same problem. I bought Endnote X7 last year and now I want to install it in another computer. The problem is that I don´t find the product key. Could you help with this trouble? Thank you so much in advance.

Administrator
Posts: 618
Registered: ‎06-04-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

I will create a technical support case and send you the information about your install that way.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
New User
Posts: 1
Registered: ‎05-15-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hi I'm having the same problem,

I have a Thomson Reuters Site License Agreement.

My contact email is andy.pell@merckgroup.com

 

Are you able to provide our Product Key?

 

Many Thanks,

Andy Pell