Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Moderator
Posts: 433
Registered: ‎06-04-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

You will need to contact our Customer Support team to have them help you locate your purchase.

 

I was unable to find a record in Technical Support but they have access to additional resources.

 

You can contact them:

 

800-336-4474 (at the prompt press 3)

 

or via the form at

 

https://support.clarivate.com/Endnote/s/serialnumberrequest

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·
New User
Posts: 1
Registered: ‎05-31-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hi

 

Hey there, 

I switched to a new mac and have Endnote X7 still installed on my old one. Is there any chance of getting moving the product key to my new mac? How does it work?  i forgot: I can't find the product key.

 

Best regards, J

Moderator
Posts: 312
Registered: ‎03-27-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

Greetings joeychan,

 

Yes, I'm sending you a direct email to discuss locating your specific product key.  Please let me know if you don't see the mentioned email by replying to this forum thread.

Best Regards,
Jimmy M.
Customer Care - Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
clarivate.com
New User
Posts: 1
Registered: ‎06-12-2018
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hi

I'm in the same position. My laptop crashed and I lost everything, had to get a new one and reinstall everything.

My Endnote Web account is linked to my Endnote X7 account. I can not find my product key and so can not register except for 30 day trial.

How do I get access to my product key again?

 

Please urgent help needed.

 

Jeff

Moderator
Posts: 433
Registered: ‎06-04-2008
0

Re: Endnote 7.5 reinstallation - / product key lost /

Hello Jeff.

 

Your previous install was from a Site License from Southern Cross University so in order to reinstall this license you would need to get the installer directly from Southern Cross University.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·