05-15-2018 10:37 AM
You will need to contact our Customer Support team to have them help you locate your purchase.
I was unable to find a record in Technical Support but they have access to additional resources.
You can contact them:
800-336-4474 (at the prompt press 3)
or via the form at
https://support.clarivate.com/Endnote/s/serialnumberrequest
05-31-2018 11:20 AM
Hi
Hey there,
I switched to a new mac and have Endnote X7 still installed on my old one. Is there any chance of getting moving the product key to my new mac? How does it work? i forgot: I can't find the product key.
Best regards, J
05-31-2018 02:10 PM
Greetings joeychan,
Yes, I'm sending you a direct email to discuss locating your specific product key. Please let me know if you don't see the mentioned email by replying to this forum thread.
06-12-2018 03:17 AM
Hi
I'm in the same position. My laptop crashed and I lost everything, had to get a new one and reinstall everything.
My Endnote Web account is linked to my Endnote X7 account. I can not find my product key and so can not register except for 30 day trial.
How do I get access to my product key again?
Please urgent help needed.
Jeff
06-12-2018 10:41 AM
Hello Jeff.
Your previous install was from a Site License from Southern Cross University so in order to reinstall this license you would need to get the installer directly from Southern Cross University.
09-09-2018 10:17 AM
You should use "KeyGetter" in order to get back you key
09-09-2018 10:20 AM
You can also use "KeyGetter" in order to restore your lost key
09-09-2018 10:23 AM
You can also use "KeyGetter" in ordeer to retrieve your lost key
12-23-2018 06:29 AM
Hello,
I have the same problem during reinstallation.
Could you help me find my license back? I'll really appreciate your help.
Best,
Ning
01-22-2019 08:18 AM
Dear Jim,
could you please contact me, as I have the same problem.
Thanks,
Felix