05-15-2018 10:37 AM
You will need to contact our Customer Support team to have them help you locate your purchase.
I was unable to find a record in Technical Support but they have access to additional resources.
You can contact them:
800-336-4474 (at the prompt press 3)
or via the form at
05-31-2018 11:20 AM
I switched to a new mac and have Endnote X7 still installed on my old one. Is there any chance of getting moving the product key to my new mac? How does it work? i forgot: I can't find the product key.
Best regards, J
05-31-2018 02:10 PM
Yes, I'm sending you a direct email to discuss locating your specific product key. Please let me know if you don't see the mentioned email by replying to this forum thread.
06-12-2018 03:17 AM
I'm in the same position. My laptop crashed and I lost everything, had to get a new one and reinstall everything.
My Endnote Web account is linked to my Endnote X7 account. I can not find my product key and so can not register except for 30 day trial.
How do I get access to my product key again?
Please urgent help needed.
06-12-2018 10:41 AM
Your previous install was from a Site License from Southern Cross University so in order to reinstall this license you would need to get the installer directly from Southern Cross University.