EndNote General

[Jason]

Hello Matt Pechacek,

This article contains instructions on finding your Product Key and Serial Number information or reaching out to our Customer Service team:

http://endnote.com/kb/82199

[h_s]

Hey there, 

I switched to a new mac and have Endnote X7.7 still installed on my old one. Is there any chance of getting moving the product key to my new mac? How does it work? Ou and i forgot: I can't find the product key.

Best regards, S

[JimmyM]

Greetings h_s,

I've just created a new support case to privately obtain your EndNote X7 serial number, which will help me look up your product key.  You should have already received an email related to the case that I've created, but feel free to reply to this forum post if you do not see the mentioned message in your inbox.

[Briannastubbs]

Hi Jimmy,

I'm having the same problem with EndnoteX6, installing on a new mac but don't think I have the original CD anywhere anymore..

Help appreciated!

[TMartin]

You can download the software from

https://support.clarivate.com/Endnote/s/article/ka1390000008bfCAAQ/EndNote-Installer-download

[mb26]

hello,

I have just bought a new laptop and I wished to instal endnote x7, however I am unable to find my cd case with the security key. I still have the software installed in my old laptop and I have synched my desktop account to my online account. Is it possible to retrieve my product key so I can instal the desktop app in my new laptop?

many thanks,

 m

[TMartin]

I will contact you directly with the information you will need to install.

[janejkim86]

Hello, 

I have the same problem with installing endnote on a new mac with a missing product key. Can you please help me with this? 

Thank you

Janejkim86@gmail.com

[TMartin]

Hello Jane,

Your license is from DePaul University so you would need to go back to the University to get the software from them.

[TMartin]

Hello Jane,

Your license is from DePaul University so you would need to go back to the University to get the software from them.