Endnote 9 quick access buttons don't work at Word window?!

WE are still having the same conflict. I have checked the suggested conflicting add-ins and do not appear to have any of those suggested.  The questions and answers page suggested that we report what we have in the list for the Word Add-ins and tempates. I have the following

EN10Cwyw.dot (checked)

ENWebCwyw.dot (checked)

wfword2k.dot (not checked)

EN10Cwyw.WordXP.wll (not checked)

Any assistance would be appreciated