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New User
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Registered: ‎04-28-2008
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Endnote 9 quick access buttons don't work at Word window?!

[ Edited ]

Hello there,

 

I am using Office 2007 with EndNote 9, I was using it for a long time and no problem, but Yesterday the word didn't respond to any quick access button in the add-in toolbar, I used the shortcuts as I remember them Alt+2 and Alt+6 to insert and edit respectively.

But about if I have forgot, what is the solution to have these buttons acting properly again.

 

 

P.S.

I am also having Word 2003 to have EndNote 9 detected at Word 2007, which is something I have discovered when I first used Office 2007, may be because I am having old version of EndNote.

 

Thank you in advance.

Message Edited by NiceDay on 04-28-2008 03:44 AM
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Re: Endnote 9 quick access buttons don't work at Word window?!

ad the same problem with a version of Word 2003 overnight.  I have even tried to uninstall and then re-install EndnoteX, thinking that in overzealous computer clean up I may have removed something but this has not helped.  Has something chaged inthe last week?
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Registered: ‎04-29-2008
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Re: Endnote 9 quick access buttons don't work at Word window?!

I have the same problem of my word 2003 and EndNoteX1 now. The "Tool-->cite when you write" option in my word missed since last night.

 

How can I fix this problem?

 

 

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Helper
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Registered: ‎03-28-2008
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Re: Endnote 9 quick access buttons don't work at Word window?!

Hello,

 

If you are able to see the tools for EndNote in Word but they do nothing when you click on them, you may have a conflicting add-in installed.  We have a detailed FAQ explaining which add-ins are known to conflict with EndNote, and how to remove them.  The FAQ can found at: http://www.endnote.com/support/faqs/CWYW/faq11.asp


Peter Travis

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Re: Endnote 9 quick access buttons don't work at Word window?!

WE are still having the same conflict. I have checked the suggested conflicting add-ins and do not appear to have any of those suggested.  The questions and answers page suggested that we report what we have in the list for the Word Add-ins and tempates. I have the following

EN10Cwyw.dot (checked)

ENWebCwyw.dot (checked)

wfword2k.dot (not checked)

EN10Cwyw.WordXP.wll (not checked)

 

Any assistance would be appreciated

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Administrator
Posts: 298
Registered: ‎03-27-2008
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Re: Endnote 9 quick access buttons don't work at Word window?!

Hello:

 

I can see from your list there that you do not have the proper files selected. The two that should be CHECKED are:

 

EN10CWYW.dot

EN10CWYW.WordXP.wll

 

Please uncheck all other files.

 

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

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