What happens if you unformat the Endnote citations? Does the greying go away? If so, then also delete any remnants of the bibliography, save the document (as a new name to be safe), close word and endnote, and then open it all and try reformating (this gets rid of any temporary library associated with the document). (BTW, this also will have turned off automatic CWYW and you will have to turn it on again for that document, using the reformat bibliography, on the instant formating tab).
If still grey, if you now show fields on the unformated document (turn off and on from word options or Alt F9), can you parse what is at the beginning or end of the field that covers the document? If they show, try deleting them (unless they are something important, that you forgot you running in the background?). One way to easily delete all fields, is to ctrl-shift F9 - ON A COPY OF THE DOCUMENT AFTER YOU HAVE UNFORMATED THE ENDNOTE REFERENCES.
Let us know if something works, if not, I have some other suggestions.
Message Edited by Leanne on 07-23-2008 07:34 AM