Thanks so muchly for your input. I think I may know the problem. I had 2 separate word documents, being chapter 1 and 2. Then I combined chapter 1 and 2 into a single word document and it was chapter 2 that was completely highlighted. I just tried the unformat citations, grey did not disappear. Then I did the alt-9, not really understanding what it does and grey disappeared. I did reformat and it seems it worked. I guess something happened when I combined the two chapters. Is there something I should have done when combining 2 word documents? Now my one document has 2 bibliographies which is what I want. I think has all formatted properly. I’ll see if I can work with this. Thank you so much for your help.