07-06-2018 12:57 PM
The problem I foresee is that they are going to tell us to upgrade to X9 when it comes out and that will be the end of it. They have known about these bugs for months with no support whatsoever other than we know.
We know and we are fixing it and you can have the fix all for the low low price of $100 to upgrade. Oh, by the way, we are gonna throw in some new improved bugs to X9 that you all can complain about until XX comes out (see what I did there X (X) meaning 10).
Those of us Mac users honestly deserve a free upgrade to X9 because of the disaster X8 has been since purchasing it.
07-06-2018 12:59 PM
"Those of us Mac users honestly deserve a free upgrade to X9 because of the disaster X8 has been since purchasing it."
Completely agree. I'm not hearing any new functionality with X9 that is necessary for me whatsoever, and the current state of X8 is pretty shabby for a major app, especially one that costs a boatload of money.
08-07-2018 09:12 AM
The updgrade to Mac x9 did NOT fix this problem. The PDF viewer still jumps to page 2. This is so frustrating. Please fix this Endnote!!
08-19-2018 01:37 PM
I have this same problem operating in MAC OS 10.13. It is ridiculous. Endnote casting blame on Apple seems feeble to me. If there were an easy way to transfer my endnote references along with attached pdfs to another reference manager I would do it. Maybe someone can guide me on how I might easily do this. The PDF viewer problem is a major impediment to my research.
08-19-2018 01:44 PM
I have same problem. Blaming the problem on Apple seems feeble to me. This problem is compromising my research and very frustrating. I would change reference managers today if there were a convenient manner to transfer the citations and attached pdfs to another reference manager. Anybody have any insight on how to do this?
Here using OSX 10.13
08-31-2018 08:44 AM - edited 08-31-2018 08:50 AM
Hi I am having the same problem with endnote on mac. What works for me is while viewing the pdf on the right and the citations on the right if you click the last page of the pdf, in the area where you see all the pdf pages, then click the first page it will stay on the first page. Hope this also works for you.
If that doesn't work try working up through the pages from the bottom.
08-31-2018 08:47 AM
Hi I am having the same problem with endnote on mac. What works for me is while viewing the pdf on the right and the citations on the right if you click the last page of the pdf, in the area where you see all the pdf pages, then click the first page it will stay on the first page. Hope this also works for you.
08-31-2018 09:15 AM
09-03-2018 04:06 PM
I just purchased endnote x9. I am a new user and I encountered this issue immediately after attempting to use the software. What are my options?
09-03-2018 04:24 PM
Personally, I would investigate a refund asap. I did a lot of research looking at alternatives and for my uses, Bookends works exceptionally well so far. The fact that X9 didn't fix a single bug from X8 and to add insult to injury, isn't even 32-bit, made my decision to ditch Endnote after nearly two decades of use, an easy one even though it's a big shame. Given how long it took them to update Endnote for Word 2016 compatibiity (nearly a year after the betas of Word launched publicly), I'm skeptical they'll have a 64-bit compiled version ready for when Apple pulls the plug on allowing any 32-bt app to run.
So I'd try to get a refund for sure. Good luck.