@bpg10000 wrote:
… What is the incentive here to upgrade again when the experience shows that Endnote does not care to address the problems promptly …
The problem STILL exists in X9 - software that was released after 10.13.4! I asked for my money back and got short shrift - as a user since the early 90s this application has had £1000s from me and organisations I work for. I suspect that moving forward our students will be moved to another program.