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Visitor
Posts: 3
Registered: ‎09-15-2016
1

Endnote MAC, problems with PDF Viewer

Hello everyone.

When I open a PDF attachment, the document opens on the first page of the document, but after half a second it jumps to page 2. When I scroll to page three it quickly jumps to page 4, and so on. This problem is unrelated to the page number, as it also happens when I open PDF files that starts at page 164.

The phenomenon is also seen in the document preview window, to the far right of the main EndNote page.

 

The problem is isolated to EndNotes, as it does not happen with PDF files in Mac Preview or Acrobat.

I am working in macOS version 10.13.4

 

Any ideas in what the problem is?

 

Kind regards

Margrethe

Moderator
Posts: 66
Registered: ‎11-08-2013
0

Re: Endnote MAC, problems with PDF Viewer

Dear Margrethe,

 

Sorry, a few users have reported this behavior after upgrading to OS 10.13.4. We have reported it to our development team. Currently, there is no work around.

 

 

Tom Hewitt

Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474
Clarivate Analytics and its product names and acronyms used herein are trademarks, service marks, and registered trademarks used under license. This email is for the sole use of the intended recipient and contains information that may be privileged and/or confidential. If you are not an intended recipient, please notify the sender by return email and delete this email and any attachments.
New User
Posts: 1
Registered: ‎05-18-2018
0

Re: Endnote MAC, problems with PDF Viewer

Just letting you know that I am another user with exactly this problem. Very annoying. Keep checking for an upgrade that will fix the bug. Would appreciate. Using Endnote for Mac X8.2 (Bld 13302).

New User
Posts: 2
Registered: ‎05-19-2018
0

Re: Endnote MAC, problems with PDF Viewer

Hi All,

 

Same problem exprienced here with Endnote X7.8 (Bld 13453).

 

Cheers

 

Dario

New User
Posts: 2
Registered: ‎05-19-2018
0

Re: Endnote MAC, problems with PDF Viewer

Hi All,

 

Same problem exprienced with Endnote X7.8 (Bld 13453).

 

Cheers


Dario

 

New User
Posts: 1
Registered: ‎05-26-2018
0

Re: Endnote MAC, problems with PDF Viewer

[ Edited ]

Same problem. Also automatically jumps from the second to the third page and so on. Would be really pleased if this could be fixed as soon as possible. This bug makes working with pdfs in endnote absolutely annoying.  

Endnote mac x8.2

macos 10.13.4

Cheers 

Leon

New User
Posts: 1
Registered: ‎05-26-2018
0

Re: Endnote MAC, problems with PDF Viewer

Hello, 

 

I am another Mac user (OS High Sierra 10.13.4) having the same PDF viewer issue where I cannot view the first or last page of any PDF within my library.  Would love to see a work-around.  

 

Thanks

New User
Posts: 1
Registered: ‎05-31-2018
0

Re: Endnote MAC, problems with PDF Viewer

Hi

 

unfortunately adding myself to the growing crowd with the same reported problem.

I use MacOS High Sierra (10.13.4), and experiencing identical PDF viewer issues within EndNote (X8.2 bld 13302): not able to access some of the pages within a pdf (happens with all the pdfs saved within any of my libraries), the viewer keeps "jumping" out of those pages and settling into others, following no obvious pattern. Really annoying.  

A prompt solution from the EndNote developers will be greatly appreciated! (at least a rapid work-around if the bug can't be actually fixed that soon)

 

Thanks

New User
Posts: 1
Registered: ‎06-18-2018
0

Re: Endnote MAC, problems with PDF Viewer

Hi, 

I have to report the same issue—has been ongoing since day 1, making it really difficult to read PDFs in EndNote. This means I have to have all of my PDFs saved elsewhere as well, to view them on Preview (defeating the popose of uploading PDFs into EndNote). 

Please let us know when this issue has been resolved. 

Kind Regards, 

Stefania Franja

Frequent Contributor
Posts: 65
Registered: ‎08-04-2011
0

Re: Endnote MAC, problems with PDF Viewer

So this was reported nearly two months ago in this thread but was going on for some time before that. What has been done to address this? It's a significant bug and for the $ EN8 cost, it would not be unreasonable for there to be a fix by now or at least some sort of progress report. This is typical for this product; bugs and updates take forever to happen, if they do at all. Can you please update us on the status? Thanks.