Endnote X4/X5 and Mac OS 10.8 Mountain Lion?

I have exactly the same problem since the upgrade to 10.8.2 with X5

It seems to be becuase EndNote is forgetting the CWYW preferences - tick this on in customizer, it says it has applied the changes but if you go back into customizer they are still switched off.

Seems to be a 10.8.2/EndNote clash

Anyone found a solution?

I too am having all these problems with Endnote x5, Word 2011 and Mountain Lion. My problems consists of word freezing and have the following error messages: 1712 as well as 609. I have reinstalled Endnote x5, moved the file into the correct place for word 2011. I am also under a strict deadline as my dissertation is due in 3.5 weeks time.

I have phoned the free phone helpline, they fixed the problem albeit for only one day then the problems started all over again!

I just installed Endnote X6 for Mac on Lion 10.8.2 and Word 2011 and Word still crash due to Endnote !

Any solution? I have a thesis to write…

I am having problems.

Mac OS 10.8.2; EndNote X4; Word 14.2.4

Every time I try to use the EndNote toolbar, Word freezes. All functionality with EndNote as a standalone product is fine. Problem is when I try to use it within Word. 

This is really frustrating as I have a lot of work to do and I need this fuctionality.

Thomson Reuters, please respond with a fix ASAP. This is not good.

The problem seems to be in the EndNote CWYW Word 2011.bundle 

could it have been corrupted?

can I download a fresh version?

please advise soonest…

I have similar configurations (Mac OS 10.8.2, MS Word 12.2.4 and EndNote X6) and I am also having problems with EndNote and MS Word 2011. I recenty updated to EndNote X6, but the problems began before the X6 upgrade. EndNote worked great for a long time until the last MS Office 2011 service pack update last month. After that update, EndNote X5 was sluggish, Word would crash and cite-while-you-write would not work. Only a reboot would fix the problems, but they would return after a while.

I have not done extensive testing, but I would bet that the last MS Word SP update did something that now makes EndNote non-functional some of the time. I am tempted to downgrade to the previous version of Word, but I wanted to see if the EndNote commuity are in agreement with me or if they have had similar experiences.

I just wanted everyone to know that since down grading to MS Office 14.2.3 from 14.2.4 I have had no issues with EndNote X6 or Word 2011. They both run fine and get along quite nicely. I really think the latest MS Office SP  update (14.2.4) change something to VBA that makes EndNote unhappy.

I will keep you posted if anything changes. But I suggest downgrading to Office 14.2.3 if you are having problems with EndNote X5 or X6 until MS fix the problems.

I did the same and I went back to 14.2.3 and Word just crached.

Strange…

I have the same problem you do regarding the “formatting biobliography” window, but I do not have the problem regarding CWYW customizer option remaining disabled even after you click it and run the Customizer.  So I suspect even if you resolve the 2nd problem, you’ll still have the first. I’ll let you know if I figure this out and, please, vice versa.

This solution worked to fix the endless “Formatting Bibliography” window in both Endnote X5 and X6, from Henry LJ’s post on another thread.

"First in EndNote click on Tools > Library Summary. Make a note of the location of your library, for once the preferences have been reset EndNote will not know where your library is located.

Quit EndNote and Word. In the Finder click on Go, hold down the Option key and click on Library from the drop-down menu.

In the Library folder open the Preferences folder and move the following files to the Desktop

“com.microsoft.Word.plist”

“com.microsoft.visual_basic.plist”

Move the following file to the Trash

“com.ThomsonResearchSoft.EndNote.plist”

Go back one level to get out of the Preferences folder and return to the Library folder. Open the Application Support folder, open the Microsoft folder, open the Office folder and open the User Templates folder. Rename Normal.dotm to Normal.OLD and move the file to the Desktop.

Go back one level to get out of the User Templates folder and get back into the Office folder.

Open the Preferences folder and open the Office 2011 folder. Move the following files to the Desktop.

“OLE Registration Database”

“Office Registration Cache”

After that go to /Applications/Microsoft Office 2011/Office/Startup/Word. Move “EndNote CWYW Word 2011.bundle” to the Trash.

Once you have done this restart the computer. When the computer has been restarted go to /Applications/EndNote X6 and double click on the EndNote X6 application to open the EndNote program and let EndNote rebuild its preferences. In the “Get Started” window choose “Open an existing library” and browse to /Applications/EndNote X6/Examples and open the Sample library.

In EndNote click on EndNote X6 > Customizer. When the components window comes up, check the box for Cite While You Write and click on “next.” Click on “next” to go past the prompt for an alternate Cite While You Write path and click on “done” when the process is finished.

Leave EndNote running and open Word to let Word start to rebuild its preferences. Once in Word click on Word > Preferences > File Locations > Startup > Modify. Browse to /Applications/Microsoft Office 2011/Office/Startup. Highlight the Word folder and click on “Choose.” The location of Startup should now say Hard Drive/Applications/Microsoft Office 2011/Office/Startup/Word.

Click on OK to close the preferences and quit Word.

When you reopen Word you should now have the Endnote X6 commands under the Tools menu. You can first try to insert some citations from the Sample library into a new blank document. Once you have verified that the commands are working properly, close the Sample library, open your regular library and insert some citations into another new blank document. Once you have verified that everything works properly in the new document you can open one of your regular documents and test to see if anything is different."

Below is a possible solution for EndNote X5 (Mac) problems. Running on a 2 year old iMac, with Microsoft Office 2011 on Mountain Lion, and on a 2 year old Mac Pro on Mountain Lion Server.

Was working perfectly under Mountain Lion 10.8.0, Office 2011 v14.0.0, and Endnote X5.

After upgrading to Mountain Lion 10.8.2 it started to develop long pauses and error codes communicating with endnote from Word. Toolbar was still present, but any clicking caused a 1-2 minute freeze of word. Formatting bibiolography would cause permanent freeze at 25% progress. Customizing Endnote and reinstalling CWYW would continue to leave the checkbox “unchecked” (this still persists after fixing).

Even after upgrading to Office 14.2.4 (the latest) the problems persisted.

It works after I deleted all traces of Microsoft Office 2011 and reinstalled only to version 14.2.3 (NOT latest). Follow these steps, but you may want to backup or archive these files before you delete them in case you lose important settings:

Delete Folder:  /Applications/Microsoft Office 2011/

Delete Folder:  /Library/Application Support/Microsoft/

Go to Library Folder in your user folder:

Note in Mt. Lion the library folder is hidden, so open a Finder window and press “Command-Shift-G” and paste this into the window “~/Library/” without quotes. Then continue:

Delete Folder:  /Users/user_name/Library/Application Support/Microsoft/

Delete Folder:  /Users/user_name/Library/Preferences/Microsoft/

Search inside the Folder  “/Users/user_name/Library/Preferences/”  for any files containing “microsoft” and delete all of them.  Again, consider backing up if you have important preferences that you need to save.

Search again inside the Folder  “/Users/user_name/Library/Preferences/”  for any files containing “endnote” and delete all of them. If you don’t have your serial/registration on hand you may need it when you re-open endnote.  (not sure if this step is needed)

To make the Finder search only within the current folder, select “Search:  “Preferences”” from the toolbar in the finder window, or go to the main menu →  Finder → Preferences → when performing a search: Search the Current Folder

Next:

  • Restart your computer, empty the trash.

  • Reinstall Microsoft Office up to version 14.2.3  ( Not 14.2.4 )

    - You can download updates from: http://www.microsoft.com/mac/downloads

    - If you get an error about package can’t be opened due to unidentified developer… right-click on installer app and select “Open” and then “Open” again.  You’ll need to close Safari during this process.

    - Do not open any office application until you’ve completely updated to 14.2.3 AND reinstalled CWYW in the next step.

  • Open up Endnote X5 and go to main menu → Endnote X5 → Customizer → click Cite While You Write…  next… install it.  It won’t remain checked when you do this again, but make sure there is a file called “EndNote CWYW Word 2011.bundle” that appears in the folder “/Applications/Microsoft Office 2011/Office/Startup/Word/”.  It still works without it being checked.

  • Open Microsoft Word and go to the Endnote toolbar,   main menu → View → Toolbars → Endnote… on the toolbar click on CWYW Tools → CWYW Preferences.   I disabled Instant Formatting for new documents (not sure if this step is necessary).

  • I also disabled instant formating on my existing documents.   Word → main menu → Tools → Endnote X5 → Bibliographic settings → Instant Formating → Turn Off.

Seems to work so far, good luck!

I also had Word freezing during “Fromatting references” (Endnote X4+Word 14.2.3, downgraded from 14.2.4+OS X 10.8.2). I tried removing all config files, setting the startup directory etc. One more necessary step was to restart computer. Thanks Microsoft+Endnote for bringing Windows customs to Mac! <sarcasm>

WE SHOULDN’T HAVE TO DO THIS <<frustrated>> this is the role of the software engineers… I buy established products because they work and I don’t have to mess around like this…

PLEASE FIX THIS ISSUE, THOMSON, AND DON’T JUST PASS THE BUCK TO APPLE OR MS

1 Like

Hello, StephenAcworth and other posters:

I am so sorry to hear you’re running into difficulties with this. After researching this issue, we’ve discovered that this issue is not just limited to EndNote and Word, but in fact many software packages are experiencing these lockups, errors, and slowdowns in 10.8.2.

Here are just a few examples of websites discussing the issue, both with EndNote and other third party software:

http://mjtsai.com/blog/2012/10/04/aesendmessage-bug-in-mac-os-x-10-8-2/

http://blog.freron.com/2012/recipe-for-trouble-os-x-10-8-2-mailmate-and-spamsieve/

http://blog.macromates.com/2012/apple-events-10-8-2/

The logging off and back on works because it kills a background process running on the OS called appleeventsd. This process seems to be the source of all the trouble.

The good news is that the workarounds are easy. You can either log off and back on as you have been doing, or you can open your Activity Monitor and choose to kill the appleeventsd process. Either one should get you back up and running.

The bad news, however, is that as this is a 10.8.2 issue affecting lots of software packages and not something either EndNote or Word have control over, we have to look to Apple for the fix. We have been in contact with them and they are aware of this issue.

If you’d like to help Apple prioritize this problem, please send them a message at http://www.apple.com/feedback/macosx.html.

We are sorry for the trouble, and join you in hoping Apple can resolve this issue soon.

Apparently have the same problem, running Endnote X5 with Word 2011 on OS X Mountain Lion 10.8.2. I search the library, and everything freezes until an Endnote error message appears, allowing we to cancel the search window. I have tried deleting the associated plist files, the Normal.dotm template and the OLE cache and database, but with no success. I note that no library is listed in the status bar running along the bottom of the search window. Is this significant? EndNote is running with the library I am trying to search open.

One further note: the author of the first post Gillian Neff links to describes a ‘medium term’ solution for developers:

‘Medium-term, the applications sending the events can be rewritten to use typeKernelProcessID rather than typeSignature or typeApplicationBundleID to specify the target application.’

Could Thomson Reuters not consider this as an option?

Benjamin Woolley

I am not convinced that appleeventsd is the only problem here.

Like some others who have posted here, I had problems with Endnote freezing with formatting references with 10.8.2 and Word 14.2.4. A restart or logging out/back in did not fix it. I downgraded to 14.2.3 and things seem to be working again.

I am compitant, but a novice, i have no idea what was happening when following these instructions, so was rather scary.

but it worked a treat!!!

thank you sooo much!!!

this should be highlighted and pinned!:smileyvery-happy:

@men5j2s:

can you be more specific? which instructions helped you out? What problem were you experiencing?

System: OS X 10.8.2, Endnote X4, Word 2011, all updates, patches, fixes installed.

 

Problem: When Word and Endnote are started for the first time after a reboot, all is fine and easy. When the Macbook was in sleep mode before, then starting a “find citation” command in Word results in a 2 Minute freeze that ends with the message "** EndNote is not responding. Error = -1712".**

 

Restarting Endnote or Word does not help, restarting the computer does. 

 

And, luckily, killing appleeventsd in the activity monitor also helps. Killing it and then restarting Word and Endnote does the job.

 

 

 

Hi,

I’m having the same problem as other users. but logging on and off is not working, and the applevent?? is not a program running on my computer according to my activity monitor.  

I’m on OSX Mountion Lion software, with endnote. And getting both the 609 and 1712 errors.

Hello:

If you are not seeing appleeventsd, it must not be the same issue. I recommend contacting our technical support at http://endnote.com/support/contact-support to troubleshoot this problem.