10-01-2013 06:11 AM
I've been grappling with an Endnote error for some weeks. At some moment Endnote X6 decided to stop opening my libraries, or allowing me to create new ones.
I have uninstalled, rebooted, virus scanned, removed three adwares, rebooted, download, reinstalled X7, rebooted, to no avail.
Whenever I try to create a new or open an existing library (which opens normally on another PC), I get this message (see image).
I hope you can help!
10-01-2013 11:04 AM
What files have you moved from the other PC? Have you tried opening the file from Endnote as opposed to double clicking on the file name?
10-01-2013 01:10 PM
I haven't moved any files from 'the other' PC, I just moved the two library files from my PC to another one running X7 to see if they were still working okay.
Yes, I have tried opening the files from the file as well as through the program, both fail to open and produce the same error message.
10-01-2013 01:57 PM
You cannot just move the .enl file. That doesn't contain the essential files which are all in the associated .DATA folder in the same location as the .enl folder lives. This will definately BREAK the library. -- either compress the library (file>compress) to a .enlx file and move that and open it in the new location, or take the .enl file AND the .DATA folder and put them both in the same location - (do not put the .enl file IN the .DATA folder).
10-01-2013 02:18 PM
Thank you. Unfortunately this hasn't solved the problem. Either trying to create a new library or opening an existing one brings up this error.
10-01-2013 02:23 PM
I didn't 'just move the .enl file', both the .enl file and the data folder were moved which, as I mentioned, opened up nicely on another computer.
10-01-2013 02:29 PM
sorry, misunderstood. I don't think we can help you then. I think you need to call tech support, as I have never seen this error - and not sure any one on the user forum will be able to tell you how to trouble shoot....
10-01-2013 07:03 PM
If anyone is searching for a solution, I had success with this advice...
"Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. Then to turn off UAC, move the slider to the Never notify position, and then click OK. You will need to restart your computer for UAC to be turned off."
09-03-2014 04:17 AM
This issue may occur because of the user permission to the Temp folder. Please follow the steps listed below:
This should resolve the issue.
09-11-2014 01:29 PM
Thank you so much for posting your comment and solution. It has saved me at the final hour of finalising an assignment - thank you!!