Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
New User
Posts: 2
Registered: ‎04-19-2018
0 Kudos

Endnote X7.5 and macOS 10.13.4 - Incomplete Installation

I am wanting to migrate an existing installation of Endnote X7.5 to a Mac running macOS 10.13.4.

 

After running the installer and entering my Product Key (1234-abcd-xxxx-xxxx) the application launches and asks if I want to activate the 30 Day Trail or the Full Product. I enter the Product Key again and I get an error message that the Installation cannot be completed. Endnote will launch after acknowledging the error message. Each time I open Endnote the Installation process starts and I am asked for the Product Key.

 

Is there a solution for this?

 

Although I am running Office 2016 version 16.9 I have downgraded Word to version 15.41 as suggested.

Highlighted
Moderator
Posts: 36
Registered: ‎08-11-2011
0 Kudos

Re: Endnote X7.5 and macOS 10.13.4 - Incomplete Installation

The EndNote X7.5 version is not signed properly to install on any computer running 10.12 or later.

Get the installer here:

https://support.clarivate.com/Endnote/s/article/EndNote-for-Mac-macOS-Sierra-Compatibility?language=...

And use those steps to install EndNote.

 

Thanks,

Colin

Highlighted
New User
Posts: 2
Registered: ‎04-19-2018
0 Kudos

Re: Endnote X7.5 and macOS 10.13.4 - Incomplete Installation

Thanks, the new installer has worked.