Endnote X7.5 doesn't connect to Word 2016

EndNote EndNote General
13

You may need to reinstall Word or Reset the Word Preferences.

Try resetting your word preferences:

  1. Quit EndNote, Word and any Microsoft application.
  2. Find and drag the Nomal.dotm template to your desktop.
  3. To access this folder, please click on the Go menu of your Finder and then press the “Option” key on your keyboard. Library should then appear as an option in the Go menu. Click this and proceed to Group Containers : UBF8T346G9.Office : User Content : Templates to find the Normal.dotm file.
  4. Rename this file Abnormal.old
  5. Look for any pre-2016 Normal templates on your computer. Drag them to the desktop and rename. The location would depend on the version of Word:
  • Word 2008 and 2011 : Click on the Go menu of your Finder and then press the “Option” key on your keyboard. Library should then appear as an option in the Go menu. Click this and proceed to Application Support:Microsoft:Office:User Templates to find the Normal.dotm file.
  • Word 2004:  Users:[your login name with the house icon]:Documents:Microsoft User Data.
  • Word X: Microsoft Office X:Templates.
  1. Remove or rename the following files/folders if they exist:
    Users:[your login name with the house icon]:Library: Containers: com.microsoft.Word
    Users:[your login name with the house icon]:Library:Preferences:Microsoft:Word Settings (10)
    Users:[your login name with the house icon]:Library:Preferences:Microsoft:Word Settings (11)
    Users:[your login name with the house icon]:Library:Preferences:com.Microsoft.Word.plist
    Users:[your login name with the house icon]:Library:Preferences:Microsoft:Office 2011 (The entire folder would need to be renamed or removed here)
    Users:[your login name with the house icon]:Library:Preferences:Microsoft:Office 2008 (The entire folder would need to be renamed or removed here)
  2. Restart your computer.
  3. Empty the Trash.