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Moderator
Posts: 433
Registered: ‎06-04-2008
0

Re: Endnote X7.5 doesn't connect to Word 2016

You may need to reinstall Word or Reset the Word Preferences.

 

 

Try resetting your word preferences:

  1. Quit EndNote, Word and any Microsoft application.
  2. Find and drag the Nomal.dotm template to your desktop.
  3. To access this folder, please click on the Go menu of your Finder and then press the "Option" key on your keyboard. Library should then appear as an option in the Go menu. Click this and proceed to Group Containers : UBF8T346G9.Office : User Content : Templates to find the Normal.dotm file.
  4. Rename this file Abnormal.old
  5. Look for any pre-2016 Normal templates on your computer. Drag them to the desktop and rename. The location would depend on the version of Word:
    • Word 2008 and 2011: Click on the Go menu of your Finder and then press the "Option" key on your keyboard. Library should then appear as an option in the Go menu. Click this and proceed to Application Support:MicrosoftSmiley Surprisedffice:User Templates to find the Normal.dotm file.
    • Word 2004: Users:[your login name with the house icon]Smiley Very Happyocuments:Microsoft User Data.
    • Word X: Microsoft Office X:Templates.
  6. Remove or rename the following files/folders if they exist:
    Users:[your login name with the house icon]:Library: Containers: com.microsoft.Word
    Users:[your login name with the house icon]:LibrarySmiley Tonguereferences:Microsoft:Word Settings (10)
    Users:[your login name with the house icon]:LibrarySmiley Tonguereferences:Microsoft:Word Settings (11)
    Users:[your login name with the house icon]:LibrarySmiley Tonguereferences:com.Microsoft.Word.plist
    Users:[your login name with the house icon]:LibrarySmiley Tonguereferences:MicrosoftSmiley Surprisedffice 2011 (The entire folder would need to be renamed or removed here)
    Users:[your login name with the house icon]:LibrarySmiley Tonguereferences:MicrosoftSmiley Surprisedffice 2008 (The entire folder would need to be renamed or removed here)
  7. Restart your computer.
  8. Empty the Trash.

 

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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New User
Posts: 1
Registered: ‎02-12-2018
0

Re: Endnote X8.2 doesn't connect to Word 2017

Hi there 

 

Im hoping you can assist. installed word 2017 for mac and endnote x8.2 version. everything seems fine however when i'm on word trying to cite from end note it seems there is nothing on my library even when there are sources. When `i click on customizer to try and install the cite while you write an error message appears stating customizer could not find word and when `i try to locate it manualy it still cannot read it stating the item you picked does not seem to be in a microsoft instalation. 

 

How can I fix this?

 

regards; 

Pertunia

 

 

Highlighted
Moderator
Posts: 433
Registered: ‎06-04-2008
0

Re: Endnote X8.2 doesn't connect to Word 2017

Please try all the steps at:

 

https://support.clarivate.com/Endnote/s/article/EndNote-X8-Mac-and-EndNote-online-Mac-CWYW-tools-in-...

 

If you still cannot get the programs to work together properly then:

 

 

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

 

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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