Please try all the steps at:
If you still cannot get the programs to work together properly then:
Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US
Please try all the steps at:
If you still cannot get the programs to work together properly then:
Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US