I was having the same issue with CYWY and tried every potential solution given in other threads related to CYWY not automatically appearing when using in-text citations. Nothing worked! What solved the issue for me is changing the citation delimiters.
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Go to your word document and under the endnote tab click on Edit & Manage Citations.
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At the bottom left of the screen, click the drop down menu on Tools.
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Click Configure Bibliography.
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Under the Format Bibliography tab, make sure the temporary citation delimiters are set to what you are using to bring up a citation while writing.
In my case, I was using [] for my references, nothing was happening, and I thought CYWY was not working. The problem was my temporary citation delimiters were actually set to { }. Therefore, CYWY did not recognize citations when I used []. It would only recognize { }. I changed the delimiters to [] for left and right and now CYWY works like a charm!
Hope this helps!