Endnote X7 and Office 2016 for Mac - No CWYW

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Please check the Version of Word by going to the Word menu and About Word.

if it is version 16.1 or higher then see the steps at

https://support.clarivate.com/Endnote/s/article/EndNote-Word-2016-Mac-version-16-Compatibility?language=en_US&RecordGvp.getRecord=5&r=9

If it is version 15.41 or lower then see the steps at

https://support.clarivate.com/Endnote/s/article/EndNote-X7-Mac-CWYW-tools-in-Microsoft-Word-2016-Troubleshooting-guide?language=en_US&RecordGvp.getRecord=5&r=9

If you continue to have trouble then Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US