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CRS
New User
Posts: 1
Registered: ‎10-22-2016
0

Endnote X7 hangs and now cant be opened at all

 

I have just installed Endnote X7 on a new Macbook, after managing to salvage a backed up library from my old (dying) Macbook Pro, and I had it all working, pretty much

 

Tonight I was trying to set up the automatic imports from my pdf folder, and as soon as I did so Endnote froze. Now when I open it I just get the spinning ball, and cant access any of the commands from the menu bar

 

a) what did I do wrong?

b) what do I do now?

Should I simply delete the program and reinstall? I  cant access the menu to properly uninstall it, and am worried it will create more of a mess if I just try to hunt down all the relevant files and delete them.

 

 

Below are the opening details from the diagnostic report:

 

 

 

Date/Time: 2016-10-22 21:31:34 +1100
OS Version: Mac OS X 10.11.4 (Build 15E2066)
Architecture: x86_64h
Report Version: 22

Command: EndNote X7
Path: /Applications/EndNote X7/EndNote X7.app/Contents/MacOS/EndNote X7
Version: 17.7.0.11722 (2016.17.7.0.11722)
Parent: launchd [1]
PID: 711

Event: hang
Duration: 3.30s (process was unresponsive for 10 seconds before sampling)
Steps: 33 (100ms sampling interval)

Hardware model: MacBook9,1

 

Highlighted
Mentor
Posts: 2,087
Registered: ‎09-30-2009
0

Re: Endnote X7 hangs and now cant be opened at all

Suggest properly uninstalling and reinstalling the program – do not delete the program. However, if you are unable to do so suggest you bypass the forum and contact tech support:

 

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