10-22-2016 06:45 AM
I have just installed Endnote X7 on a new Macbook, after managing to salvage a backed up library from my old (dying) Macbook Pro, and I had it all working, pretty much
Tonight I was trying to set up the automatic imports from my pdf folder, and as soon as I did so Endnote froze. Now when I open it I just get the spinning ball, and cant access any of the commands from the menu bar
a) what did I do wrong?
b) what do I do now?
Should I simply delete the program and reinstall? I cant access the menu to properly uninstall it, and am worried it will create more of a mess if I just try to hunt down all the relevant files and delete them.
Below are the opening details from the diagnostic report:
Date/Time: 2016-10-22 21:31:34 +1100
OS Version: Mac OS X 10.11.4 (Build 15E2066)
Report Version: 22
Command: EndNote X7
Path: /Applications/EndNote X7/EndNote X7.app/Contents/MacOS/EndNote X7
Version: 188.8.131.5222 (2016.17.7.0.11722)
Parent: launchd 
Duration: 3.30s (process was unresponsive for 10 seconds before sampling)
Steps: 33 (100ms sampling interval)
Hardware model: MacBook9,1
10-23-2016 04:46 PM
Suggest properly uninstalling and reinstalling the program – do not delete the program. However, if you are unable to do so suggest you bypass the forum and contact tech support:
For help using EndNote
Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)
+1-800-336-4474, press 4