We’ve encountered this if users have Mac OS Mojave or higher versions. These OSs include new Security & Privacy functions which can prevent EndNote CWYW working.
To get it working you need to change the settings:
- Go into the Apple menu
- Click System Preferences
- Click Security & Privacy
- Click the Privacy tab (along the top)
- Click the Automation options, along the left.
- Here, make sure that both “Microsoft Word” and “EndNote X#” are both turned on.
Kind regards
Patti