03-13-2020 01:26 PM
Hi, at some point my CWYW stopped working - it just says "error -1701" or "unknown error occurred" any time I try to do anything involving EndNote within Word. I had X7.8 and it didn't work so I upgraded to X9 and still have the same problem. All the CWYW tools show up, they just don't work. I tried to go through the Customizer and update the CWYW options there but it didn't fix the problem. Now what?
03-13-2020 01:55 PM
Not yet - knew I'd have to upgrade to X9 first before Catalina but hoping I could get that working before I go through the OS update since I have some other old apps that won't be compatible
03-13-2020 02:32 PM
Please contact Technical Support directly
1-800-336-4474 option 4 then 1
We are here to help whenever you run into issues.
03-16-2020 05:43 AM
We've encountered this if users have Mac OS Mojave or higher versions. These OSs include new Security & Privacy functions which can prevent EndNote CWYW working.
To get it working you need to change the settings:
03-30-2020 11:16 AM
Thanks PattiBiggs. I spoke with Clarivate customer service before receiving this reply and was told the versions I had would not be compatible so I went ahead and purchased a new version of Office and now all is working again... can't say whether what you mention would also have worked instead.