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New User
Posts: 3
Registered: ‎03-13-2020
0

Endnote X7 or X9 and Word 2011 for Mac

Hi, at some point my CWYW stopped working - it just says "error -1701" or "unknown error occurred" any time I try to do anything involving EndNote within Word. I had X7.8 and it didn't work so I upgraded to X9 and still have the same problem. All the CWYW tools show up, they just don't work. I tried to go through the Customizer and update the CWYW options there but it didn't fix the problem. Now what?

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Mentor
Posts: 8,352
Registered: ‎04-10-2008
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Re: Endnote X7 or X9 and Word 2011 for Mac

Have you updated your OS to Catelina?  If so you have to update endnote to x9.3 I think.  

(long time Endnote user)
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New User
Posts: 3
Registered: ‎03-13-2020
0

Re: Endnote X7 or X9 and Word 2011 for Mac

Not yet - knew I'd have to upgrade to X9 first before Catalina but hoping I could get that working before I go through the OS update since I have some other old apps that won't be compatible

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Administrator
Posts: 746
Registered: ‎06-04-2008
0

Re: Endnote X7 or X9 and Word 2011 for Mac

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
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Contributor
Posts: 37
Registered: ‎05-06-2008
1

Re: Endnote X7 or X9 and Word 2011 for Mac

We've encountered this if users have Mac OS Mojave or higher versions. These OSs include new Security & Privacy functions which can prevent EndNote CWYW working.

 

To get it working you need to change the settings:

  1. Go into the Apple menu
  2. Click System Preferences
  3. Click Security & Privacy
  4. Click the Privacy tab (along the top)
  5. Click the Automation options, along the left.
  6. Here, make sure that both "Microsoft Word" and "EndNote X#" are both turned on.

Kind regards 

Patti

 

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New User
Posts: 3
Registered: ‎03-13-2020
0

Re: Endnote X7 or X9 and Word 2011 for Mac

Thanks PattiBiggs. I spoke with Clarivate customer service before receiving this reply and was told the versions I had would not be compatible so I went ahead and purchased a new version of Office and now all is working again... can't say whether what you mention would also have worked instead.