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New User
Posts: 2
Registered: ‎02-28-2018
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Accepted Solution

Endnote X8 + Office 16.10 - No Longer Linking

Since updating Word to 16.10, the latest version for Office 2016 Mac, Endnote X8 no longer links with Word files.

 

Do you have any suggestions to help resolve this?

Moderator
Posts: 430
Registered: ‎06-04-2008
0

Re: Endnote X8 + Office 16.10 - No Longer Linking

Please try the steps at:

 

https://support.clarivate.com/Endnote/s/article/EndNote-X8-Mac-and-EndNote-online-Mac-CWYW-tools-in-...

 

If this does not resolve the issue:

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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New User
Posts: 2
Registered: ‎02-28-2018
0

Re: Endnote X8 + Office 16.10 - No Longer Linking

Hi,

 

Tried that and now getting a dialog error of "Word was unable to load an add-in. Your add-in isn't compatible with this version of Word. Please contact the add-in provider for an update.
(EndNote CWYW Word 2016.bundle)"

Moderator
Posts: 430
Registered: ‎06-04-2008
0

Re: Endnote X8 + Office 16.10 - No Longer Linking

I would try installing the following version of the CWYW tools instead:

 

http://download.endnote.com/downloads/plugins/Cite%20While%20You%20Write.dmg

 

If that does not help then:

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics
Formerly the IP & Science business of Thomson Reuters

Phone: +1 800 336 4474
clarivate.com
ipscience.tr.com

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