Endnote X8 + Office 16.10 - No Longer Linking

EndNote EndNote General
1

Since updating Word to 16.10, the latest version for Office 2016 Mac, Endnote X8 no longer links with Word files.

Do you have any suggestions to help resolve this?

2

Please try the steps at:

https://support.clarivate.com/Endnote/s/article/EndNote-X8-Mac-and-EndNote-online-Mac-CWYW-tools-in-Microsoft-Word-2016-Troubleshooting-guide?language=en_US

If this does not resolve the issue:

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

3

Hi,

Tried that and now getting a dialog error of “Word was unable to load an add-in. Your add-in isn’t compatible with this version of Word. Please contact the add-in provider for an update.
(EndNote CWYW Word 2016.bundle)”

4

I would try installing the following version of the CWYW tools instead:

http://download.endnote.com/downloads/plugins/Cite%20While%20You%20Write.dmg

If that does not help then:

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US