04-22-2017 07:26 PM
I recently set up a new Mac with OS 10.12.4, Endnote X8 and Word 15.32. I have previously been using two other machines with OS 10.6.8, Endnote X7 and Word 14.7.2.
Apart from frequent but random crashes, I normally had success importing RIS files into Endnote X7 when downloaded from various catalogues.
However, I have not once been able to successfully import a single RIS file into X8 - even when those identical files import into X7. There is no failure message and X8 does not crash. Put simply, nothing happens.
I tried a complete removal and reinstal last night without any change in outcome.
Any advice would be gratefully accepted. As it is, I cannot progress any further.
04-25-2017 08:33 AM
This. omg this. I have come here to see what is going on and after toying around with endnote on osx i can not troubleshoot it out. enw, ris etc. all wont import. Well, you can select the file for import only it.. just.. does nothing. However, i can import using the online endnote!
Over the last 3 months I have been importing into the Myendnote as cannot import into the app.
04-25-2017 07:16 PM
Do you have Endnote X7 and X8 on the same computer? Which Endnote import filter are you using and can you attach a sample of records saved in the RIS text format to enable checking the tags in both files?
In the meantime you can import the RIS file to Endnote Online (providing the set up an account) then sync the records to your desktop.
04-28-2017 03:53 AM
04-28-2017 06:22 AM
Just to clarify, when you go to the toolbar and click File >Import > File, in the “Import File” pop-up dialog box you will need to specify the file to be imported, the filter to be used, how to treat duplicates, and whether text translation is needed (see attached image).
If you are doing this procedure and the file is not importing, suggest you contact tech support in the event there might be a bug:
For help using EndNote
Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)
+1-800-336-4474, press 4
04-28-2017 08:42 AM
I could reproduce your issue with the .ris file you provided, on Endnote X8 on OS 10.11.6.
I looked at the file content and it seems that your RIS file violates the conventions for this format. The "TY" (type) indicator needs to be the first line of the record, and it is not.
So I modified your RIS record accordingly, and voila, it works for import with Endnote. (attached)
Whereever you got that RIS file from, they ought to fix their format compliance. Not Endnote's fault, after all.
Sorry for the technical answer :-}
04-30-2017 02:29 AM