Hi,
I have a new iteration of the CWYW + MS Word issue.
I’m using Endnote X9 (Bld 12062), Word Office 365 ProPlus on Windows 10 Home, 10.0.17134 Build 17134.
When I want to insert references, Word crashes, clean (remove) all existing references and restart.
- First, I got pup stating (attached image):
- World is running into problems with the “endnote cite while you write” add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?
- Then it started crashing word, while completing the job of updating references.
- Now it crashes MS Word, remove all references from the document and restart. MS word during that process automatically deactivate CWYW. The second image illustrates Add-ins I have, and how EndNote add-in gets deactivated after a crash.
Those issues happen with any document (new, old, small, big) and with any EndNote database.
I haven’t install anything. I’m finalising my PhD thesis. Therefore the only change in last year or two is that Endnote database has grow up to 2000+ items.
Please help,
Thanks!
Vjeko
PS. The old iterations of this issue are avaliable here:
- community.endnote.com/t5/EndNote-General/Endnote-X8-crahses-Word-2016-on-Windows-10/m-p/133644