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New User
Posts: 1
Registered: ‎10-09-2018
4

Endnote X9 duplicates page numbers in text

Hi,

 

we have just noticed that Endnote X9 makes duplicates of the page numbers in Word, when shifting from formatted to unformatted and back. See example:

 

 

(Smith, 2012, pp. 75-9675-9696)

 

(Boesen et al., 2014, pp. 78-96, pp. 78-96, pp. 78-96, pp. 78-96)

 

Is that a known bug?

 

 

Best regards, Åsa Möller

 

Highlighted
Visitor
Posts: 2
Registered: ‎02-07-2018
1

Re: Endnote X9 duplicates page numbers in text

[ Edited ]

We have the same problem University of Southern Denmark:

 

A reference like (Denison, 1990, p. 22) is when converting to unformatted citations equals to {Denison, 1990 #14@22}

 

However when I "Update citations & Bibliography" the page number is doubled: (Denison, 1990, p. 2222)

 

And switching back to "Unformatted citations" it is now {Denison, 1990 #14@2222}

 

 

I am using Endnote X9 & Word 2016.

New User
Posts: 1
Registered: ‎02-12-2019
1

Re: Endnote X9 duplicates page numbers in text

I'm also having this problem in X9, and it's super annoying! 

 

I'm a student at Oslo Metropolitan University and don't have access to the previous EndNote version (X8) as I've seen on the forum have fixed the problem for others..

 

Please fix this!

 

Ørjan

Helper
Posts: 143
Registered: ‎05-07-2008
1

Re: Endnote X9 duplicates page numbers in text

This is a known bug.

 

I posted a question about this bug three weeks ago, but no one from Clarivate bothered to answer or comment on this irritating bug.

 

So there are no information available about any fix for this.

 

Best wishes

 

Jan Ove

Jan Ove Rein, M.Sc. (zoology)
Senior Research Librarian (medicine)
Medicine and Health Library
Norwegian University of Science & Technology (NTNU)
Kunnskapssenteret
St. Olavs Hospital HF
N-7006 Trondheim
Norway
Phone + 47 72 57 66 89
E-mail jan.rein@ntnu.no
http://www.ub.ntnu.no/scorpion-files/ (The Scorpion Files)
http://home.online.no/~janor/start.htm (Tropical Insects & Arachnids - in
Norwegian)
New User
Posts: 1
Registered: ‎03-08-2019
1

Re: Endnote X9 duplicates page numbers in text

We are experiencing the same problem. Hope there will be a fix very soon.

Administrator
Posts: 634
Registered: ‎06-04-2008
0

Re: Endnote X9 duplicates page numbers in text

Please install the update to X9.1 on Windows or X9.1.1 for Mac and the issue should be resolved.

 

https://endnote.com/downloads/available-updates/

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or

 

https://endnote.com/contact/

 

We are here to help whenever you run into issues.

 

 

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.