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Posts: 4
Registered: ‎02-19-2018

Endnote could not connect to the online sync service

I am having a syncing problem with a shared library.  The error message I get is that EN cannot connect to the online sync services.
I have tried the following:
  1. Opening and trying to sync one of my other shared libraries - same error message
  2. Re-booting my PC - same error message
  3. Re-booting my router - same error message
  4. Uninstalling and reinstalling EN - same error message
Does anyone have any suggestions please?
Posts: 743
Registered: ‎06-04-2008

Re: Endnote could not connect to the online sync service

Please contact Technical Support directly

1-800-336-4474 option 4 then 1




We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
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