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New User
Posts: 2
Registered: a week ago
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Endnote crashing with Big RIS files

Dear all, 

I am trying to import RIS files with more than 8000 entries each. But, the endnote keeps crashing (I have the latest 9.3.3 and tried on a Mac and also Windows). I also tried to break the RIS files into smaller ones before importing. It works fine till I reach around 4000-4500 entries and then again crashes.

I am stuck with this for around 7 hours now and have not been able to resolve the issue.

Any insights will be appreciated.

 

 

Thank you

 

Best,

Archana

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Administrator
Posts: 797
Registered: ‎06-04-2008
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Re: Endnote crashing with Big RIS files

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
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New User
Posts: 1
Registered: Wednesday
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Re: Endnote crashing with Big RIS files

Did you find a solution after talking to tech support?